Rhode Island College · 14 hours ago
Higher Education Administrative Assistant II
Providence, RI
Full-time
Onsite
Mid Level
$47K/yr - $52K/yrRhode Island College is seeking a Higher Education Administrative Assistant II to provide essential administrative and clerical support to an academic or administrative department. The role involves managing daily operations, handling front-desk reception, scheduling, and assisting students, faculty, and staff with inquiries.
EdTechEducationHigher Education
Responsibilities
To assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including work processing, spreadsheets and other contemporary office software
To serve as a lead administrative worker in an academic department or departments
To provide administrative support for finance and budgetary functions
To produce and present detailed reports on departmental key performance indicators
To develop and maintain policies and procedures for the academic department(s)
To coordinate with faculty within the academic department to arrange for any special services required by students, such as referrals for tutoring, disability services, Writing Center, English as a Second Language programs, or Career Development
To prepare informational and statistical academic reports incorporating information from the data management system to track grade point averages, grades, academic probation, etc
To create and manipulate queries within the college’s enterprise software system to produce reports and documents such as class rosters, academic transcripts, facility load reports, and others
To make classroom reservations utilizing the college’s event management computer system
To convey pertinent information to faculty, staff, students and visitors as it relates to a wide range of policies and procedures of the college
To process student add/drop course requests
To coordinate office schedules for work study students within an academic department
To enter hours worked for the biweekly work study student payroll for the academic department
To maintain electronic and/or paper records for the academic departments
To answer in-person, telephone or email inquiries for the academic department and respond appropriately
To convey information to students regarding course offerings, courses of study and academic policies and services
To schedule faculty advising appointments for students, as well as other events for the academic department chair and faculty
To maintain and requisition department supplies utilizing the college’s enterprise software system in compliance with college and state purchasing protocols
To perform routine maintenance of office machinery and equipment
To do related work as required
Qualification
Required
Graduation from a senior high school supplemented with courses in computer information systems
Employment in performing general office tasks of a complex nature in an academic setting, including the use of enterprise software systems with common business applications, word processing, spreadsheets, and other contemporary office software
The ability to integrate information from one type of application package to another
The ability to effectively communicate information to all interested parties within a higher education setting
Skills in organizing and multi-tasking
Strong written and verbal communication skills
A familiarity with spreadsheets, databases, word processing and other computer software
The ability to effectively prioritize work and consistently meet deadlines
The ability to establish and maintain effective working relationships with supervisors, the college/university departments, and other state and private agencies and organizations and employees
A high level of interpersonal skills to handle sensitive situations and confidential information
A working knowledge of a higher education system
The ability to generate accurate and concise informational and statistical reports
Preferred
Proficient in Microsoft Office applications
Experience in higher education
Company
Rhode Island College
Rhode Island College is a school in Providence.
Founded in 1854
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3M2021-10-14Grant· $3M
Leadership Team
LeeShonel Ayala
Alumni Engagement & CEO Program Coordinator
Pam Christman
Assistant Vice President for Information Services/CIO
Recent News
Providence Business News
2025-10-23
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2025-10-16
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2025-10-11
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