Customer Service Associate III jobs in United States
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VARITE INC · 1 month ago

Customer Service Associate III

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date4+ years exp

VARITE INC is a multinational technology and e-commerce company based in the United States, recognized as one of the world's largest online retailers. The role involves handling complex customer cases, reviewing inquiries, triaging, and resolving issues, while also coordinating with subject matter experts for resolution.

Information Technology & Services
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Growth Opportunities

Responsibilities

Review Incoming Cases - Monitor and review open cases and complex customer inquiries as they are received in the queue
Triage and Route Cases - Assess case complexity and urgency, then route cases to the appropriate resolution teams or escalation paths when needed
Respond to Customers - Directly respond to customer inquiries with accurate resolutions, following established SOPs and case handling guidelines
Resolve Complex Cases - Handle escalated or complex cases that require additional research, judgment, or cross-functional coordination. Independently reach out to the SMEs to coordinate the resolution
Document Case Actions - Maintain accurate case notes, resolution details, and routing decisions for quality tracking and continuous improvement

Qualification

Customer service experienceCase management experienceTicketing platformsWritten communication skillsProblem-solving skillsSOPsAttention to detailWork independentlyExperience in fast-paced environments

Required

4+ years customer service or case management experience
Strong written communication skills for customer-facing responses
Ability to quickly assess case complexity and make routing decisions
Experience working in high-volume, fast-paced environments
Attention to detail and commitment to quality outcomes
Comfortable working independently with minimal supervision
Need 5+ years into customer support, escalation handling, email support

Preferred

Experience with case management systems or ticketing platforms
Background in operations or logistics environments
Familiarity with SOP-driven resolution processes
Problem-solving skills for non-standard cases

Benefits

Candidate Referral program
Experience Level Bonus Referral

Company

VARITE INC

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Glassdoor3.7
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VARITE has a definite spirit.
dateFounded in 2000
location
San Jose, California, US
people-size1001-5000 employees
web-link
http://www.varite.com

Funding

Current Stage
Late Stage

Leadership Team

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Adarsh Katyal
President & CEO
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Sue Patel Arora
Vice President Of Strategic Partnerships
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Company data provided by crunchbase