Excel Orthodontics Inc · 2 days ago
Account Manager - Orthodontic Appliance Laboratory
Tigard, OR
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expExcel Orthodontics Inc is seeking an experienced and relationship-driven Account Manager to support their customers through ongoing engagement and customer success initiatives. This role is crucial in maintaining strong partnerships with orthodontic practices by understanding their needs and providing support as a trusted liaison between customers and internal teams.
Consumer Goods
Hiring Manager
Mia Hutchins
Responsibilities
Maintain and manage a list of key clients and prospective customers within the assigned region
Visit current and potential customers through in person, phone, and virtual meetings to gather feedback, preferences, and opportunities for improved customer support
Proactively initiate contact with new and emerging customers, including providing company introductions and available resources
Coordinate and schedule Client Portal training between customers and the Customer Support Administrator
Meet with new clients on a regular basis to collect feedback and share insights with appropriate internal managers
Introduce new products and promotions to orthodontic doctors as appropriate
Partner with production managers to follow up on customer issues and support resolution efforts
Assist with marketing initiatives as requested
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
General knowledge of orthodontic appliances and their function
Minimum of two years of orthodontic office experience
Valid driver's license and ability to travel as required
Strong attention to detail
Effective written and verbal communication skills
Strong time management and organizational skills
Technical aptitude and comfort using computer systems
Strong customer and client focus
Preferred
Knowledge of DLCPM
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
Excel Orthodontics Inc
Excel Orthodontics is a trusted orthodontic laboratory based in Portland, Oregon, dedicated to providing high-quality orthodontic appliances with precision and consistency.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase