Office of Abbey Ajayi, Broward County Tax Collector · 2 weeks ago
Client Services Supervisor
Broward County, FL
Full-time
Onsite
Entry, Mid Level
$64K/yr - $64K/yr
2+ years expThe Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. The Client Services Supervisor oversees daily operations within the service center, ensuring efficient workflow, compliance with policies, and delivery of exceptional client service.
Government Administration
Responsibilities
Supervise and monitor service center staff to ensure adherence to client service standards and operational procedures
Provide coaching, training, and feedback to staff to improve performance and maintain compliance
Resolve escalated client issues related to driver’s licensing, vehicle/vessel registration, and tax payments
Ensure accuracy in transactions and initiate corrections or voids as necessary
Monitor daily performance metrics and assist in achieving Balanced Scorecard results
Maintain adequate operating supplies and ensure proper handling of cash and inventory
Support safety and security measures for staff and assets
Communicate organizational updates and service expectations to staff during daily meetings
Assist with scheduling and timekeeping accuracy for assigned staff
Collaborate with Assistant Manager on process improvements and special projects
Qualification
Required
Associate's degree in Business Administration, Management, or related field; supplemented by two (2) years of experience in a customer service or supervisory role; or equivalent combination of education and experience
In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age
Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI
Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103
This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment
Company
Office of Abbey Ajayi, Broward County Tax Collector
The Tax Collector’s Office plays a central role in ensuring public services continue to thrive and our community remains a place where everyone has the opportunity to succeed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase