Cynet Locums · 1 month ago
Client Success Manager (Healthcare Staffing)
United States
Full-time
Remote
Senior Level
5+ years expCynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. The Client Success Manager (CSM) owns and grows a portfolio of healthcare staffing accounts, ensuring client satisfaction and operational alignment across clinical and allied programs.
Hospital & Health Care
Responsibilities
Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts
Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement
Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand
Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams
Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy
Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally
Maintain portfolio health through extensions, renewals, contract changes, and retention efforts
Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs
Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards
Support confirmation calls, assignment changes, and terminations as needed
Build strong rapport with healthcare professionals to support retention beyond current assignments
Participate in client site visits, networking, and industry events as required
Execute referral initiatives and other client engagement programs as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant work experience
5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required)
Demonstrated experience managing a book of business with 100+ active TOA
Experience supporting regional or nationwide MSP client portfolios
Proven history of portfolio growth, TOA expansion, and client retention
Strong understanding of MSP program structure, compliance, and client-facing accountability
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Excellent written, verbal, and interpersonal communication skills
Highly organized, detail-oriented, responsive, and customer-focused
Self-directed, accountable, and comfortable owning outcomes
Company
Cynet Locums
More than 80% percent of locum tenens doctors and advanced practice practitioners are saying locum tenens is more satisfying than a permanent position.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase