Aircall · 10 hours ago
Technical Program Manager - Infrastructure and Security Engineering
New York, NY
Full-time
Hybrid
Senior Level
$160K/yr - $220K/yr
5+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. They are hiring a Technical Program Manager to drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment, ensuring programs move quickly while maintaining high standards for reliability and security.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Own end-to-end delivery of infrastructure and security programs (e.g. platform resilience, cloud migrations, IAM, compliance readiness, incident response improvements)
Translate high-level goals into clear delivery plans, milestones, and dependencies
Drive execution across multiple engineering teams, functions, and stakeholders
Identify risks early and actively manage mitigation plans
Keep delivery moving without heroics or last-minute surprises
Enable fast, informed decision-making by presenting clear options, trade-offs, and recommendations
Operate effectively in ambiguous environments where priorities shift and data is imperfect
Adjust plans pragmatically while protecting delivery commitments and quality bars
Escalate decisively when risks threaten security, reliability, or timelines
Ensure that delivery plans adhere to operational excellence, security best practices, and reliability standards
Balance speed with appropriate controls (change management, testing, rollout strategies)
Partner with engineering to prevent operational debt, not just deliver features
Ensure learnings from incidents and audits translate into real improvements
Act as the single point of accountability for program status and delivery health
Communicate clearly and concisely with engineering, product, leadership, and non-technical stakeholders
Provide transparent status reporting focused on outcomes, risks, and decisions—not activity
Align teams without relying on authority or heavy process
Qualification
Required
5+ years experience in Technical Program Management, Engineering Program Management, or similar roles
Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment
Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices
Experience working with SRE, Infrastructure, and/or Security Engineering teams
Track record of managing cross-team dependencies and complex technical initiatives
Strong technical fluency; able to engage deeply with engineers without needing to write production code
Leverage AI tools to aid decision-making and productivity
Excellent execution and organizational skills
High judgment in prioritization and risk management
Clear, concise written and verbal communication
Comfort operating with ambiguity and limited structure
Bias toward action, ownership, and outcomes
Preferred
Experience supporting compliance efforts (e.g. SOC 2, ISO 27001, SOX)
Background in engineering, SRE, or security
Experience scaling delivery practices in growing SaaS organizations
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase