Ochsner Health · 2 days ago
Financial Counselor- OMC- New Orleans
New Orleans, LA
Full-time
Onsite
Entry Level
1+ years expOchsner Health is committed to serving and healing the community since 1942. The Financial Counselor role involves assisting patients with billing inquiries, ensuring accurate information is provided, and facilitating a positive patient experience.
Health CareHospitalInformation TechnologymHealth
Responsibilities
Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call
Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period
Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided
Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility
Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives
Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction
Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolved timely, accurately, and efficiently
Other related duties as required
Qualification
Required
High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Must have computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard
Strong interpersonal skills
Ability to multi-task
Ability to perform effectively in a fast paced ever changing environment
Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations
Ability to work with minimal supervision and make independent decisions
Reliable transportation as may be required to travel to other facilities to fill in as needed
Preferred
Bachelors Degree
Previous Healthcare Billing/Collections/Customer Service Experience
Company
Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.6MKey Investors
Parkinson's Foundation
2023-07-25Grant
2018-10-04Grant· $1.6M
Leadership Team
Beth Walker
CEO
Kim Ellender
Chief Executive Officer - St. Bernard Parish Hospital
Recent News
2025-12-24
New Orleans CityBusiness
2025-10-31
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