Gram Equipment · 1 week ago
Field Services Engineer
Hamilton, NJ
Full-time
Onsite
Mid LevelGram Equipment is seeking dedicated and skilled Field Service Engineers to join their team. In this role, you will provide exceptional service and support to clients in various manufacturing facilities, utilizing your technical expertise to troubleshoot, repair, and maintain equipment.
Machinery Manufacturing
Hiring Manager
Julie C.
Responsibilities
Execute installation and commissioning of new installations, service tacks as well as upgrades on existing installations
Supervise- lead and control external contractors
Secure targeted and optimum execution of installation projects and service activities
Supervise and follow up on plans – act on behalf of the Gram Equipment Field Service Manager
Prepare weekly installation/ Service reports during and after completion of installation and service tasks
Conduct technical user training for costumers’ maintenance crew
Secure that customer feedback is reported to the Gram HQ
Support and work with the company’s Engineering/ Service department on development of new products
Support and work with the company’s Engineering and production and QA departments to secure the product quality
When needed – support back-office colleagues on technical questions/ cases
When needed – Participate in development of the company’s training programs
Assist construction department and other colleagues by all means of documentation. i.e. create instructions – service and user manuals, as well as material for educational purposes
Effectively communicate with costumers, sales teams and partners to ensure that costumers needs and demands are understood and met – provide feedback to Filed service management
Never violate safety regulations, both Gram Equipment and policy at customer’s site
Team player
Qualification
Required
Strong problem-solving abilities
Excellent communication skills
Commitment to delivering high-quality service in the field
Technical expertise to troubleshoot, repair, and maintain equipment
Execute installation and commissioning of new installations, service tasks as well as upgrades on existing installations
Supervise, lead and control external contractors
Secure targeted and optimum execution of installation projects and service activities
Supervise and follow up on plans – act on behalf of the Gram Equipment Field Service Manager
Prepare weekly installation/Service reports during and after completion of installation and service tasks
Conduct technical user training for customers' maintenance crew
Secure that customer feedback is reported to the Gram HQ
Support and work with the company's Engineering/Service department on development of new products
Support and work with the company's Engineering and production and QA departments to secure the product quality
When needed – support back-office colleagues on technical questions/cases
When needed – Participate in development of the company's training programs
Assist construction department and other colleagues by all means of documentation, i.e. create instructions – service and user manuals, as well as material for educational purposes
Effectively communicate with customers, sales teams and partners to ensure that customers' needs and demands are understood and met – provide feedback to Field service management
Never violate safety regulations, both Gram Equipment and policy at customer's site
Team player
Travel up to 180 days per year
Company
Gram Equipment
Gram Equipment is a provider of process equipment for the consumer ice cream industry.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-01Series Unknown
2017-12-12Acquired
Recent News
FSN Capital Partners
2022-12-07
Company data provided by crunchbase