Omni · 1 week ago
Product Expert, Customer Support (San Francisco, CA)
San Francisco, CA
Full-time
Hybrid
Entry Level
$75K/yr - $120K/yr
1+ years expOmni is a business intelligence and embedded analytics platform that helps customers improve self-service and accelerate AI adoption. The Product Expert will provide exceptional technical support to customers, using their knowledge of SQL and data analytics to solve problems and advocate for customer needs.
Artificial Intelligence (AI)Business IntelligenceInformation TechnologySaaSSoftware
Responsibilities
Become a deep expert in the Omni product & best practices
Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
Stay up to date on the latest product improvements & roadmap
Give voice to customer needs in internal discussions with Product and Engineering
Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product
Surface feature requests and reproduce and report bugs reported by Omni users
Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service
Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful
Qualification
Required
Strong communication skills, both written and oral
Desire to work directly with customers on a daily basis
Passionate about working with and talking about data
Strong SQL skills; knowledge of SQL for analytics
1+ years experience in data analytics and/or business intelligence preferred
Preferred
Love learning and problem solving; enthusiastic about helping and teaching others
Benefits
Health, dental, and vision insurance
401(k) Plan
Unlimited PTO
Company
Omni
Omni is a business intelligence platform that combines the reliability of a unified data model with the flexibility of SQL.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95.9MKey Investors
ICONIQ GrowthRedpointFirst Round Capital
2025-03-13Series B· $69M
2022-08-16Series A· $17.5M
2022-04-12Seed· $9.4M
Leadership Team
Colin Zima
Co-Founder, CEO
Christopher Merrick
Co-Founder and CTO
Recent News
2025-11-03
2025-10-31
2025-10-28
Company data provided by crunchbase