CCI- Computer Consultants International, Inc. · 16 hours ago
Help Desk 1 (MI-154581)
Detroit, MI
Full-time
Onsite
Mid Level
3+ years expCCI- Computer Consultants International, Inc. is seeking a Technical Client Service Specialist to join their Technology Division’s Client Services team. This role involves serving as the first point of contact for technical support requests, providing efficient IT support, troubleshooting issues, and managing service requests in an educational environment.
ComputerManagement ConsultingSoftware
Hiring Manager
Jo Anne M
Responsibilities
Serve as the first point of contact for technical support requests for district staff and students
Provide efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection
Assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary
Qualification
Required
Bachelor's degree in information technology, Business Administration or related discipline
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment
Basic knowledge of Windows and macOS operating systems
Experience with remote desktop tools, call management and helpdesk software
Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)
Must-have: Solid customer service experience (phone-based support preferred)
Currently local to the Detroit area
Available for ONSITE interviews in Detroit, MI
Must have own transportation to travel to District locations when needed
Preferred
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications
Bi-lingual Spanish speaking candidates heavily preferred
Company
CCI- Computer Consultants International, Inc.
Computer Consultants International, Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase