School of Government Services · 1 day ago
Travel Program Associate
Chapel Hill, NC
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $20/hrSchool of Government Services is a nonprofit organization affiliated with the University of North Carolina at Chapel Hill, dedicated to improving the lives of North Carolinians through practical scholarship. They are seeking a Travel Program Associate to serve as a process and procedural expert for the travel program, ensuring compliance with policies and providing customer support for travel expense submissions.
Higher Education
Responsibilities
Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures
Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers
Ensures that submissions are in compliance with University, State, and Federal policies
Responds promptly and accurately to customers on policy and procedure questions
Communicates accurately and clearly to customers through both written and verbal response
Engages higher-level staff or supervisor as needed to assist and respond to customers
Serves as a subject matter expert on policy and procedure
Maintains productive and collaborative work relationships with team members and customers
Qualification
Required
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions
Strong customer service through both written and verbal communication
Ability to interpret and enforce policy requirements
Preferred
Experience with expense report submissions for accurate documentation and information requirements
Knowledge of university, state and federal policies for compliance purposes
Ability to identify process errors and escalate issues as necessary
Benefits
Benefits-Earning Position
Company
School of Government Services
School of Government Services is a nonprofit corporation and an official associated entity of the School of Government at The University of North Carolina at Chapel Hill.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase