Hyatt · 2 days ago
Director of Operations
Miami, FL
Full-time
Onsite
Director/ExecutiveHyatt is seeking a Director of Operations who is a passionate leader in hospitality and customer service. This dynamic role involves overseeing all aspects of hotel operations to ensure guest and employee satisfaction, financial performance, and the implementation of brand strategies.
HospitalityInformation TechnologyTravel
Responsibilities
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the Front Desk and Housekeeping departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
Qualification
Required
Leader with a passion for hospitality and customer service
Ability to mentor and develop a team
Experience in supporting all aspects of operations including guest and employee satisfaction, human resources, financial performance, sales and revenue generation
Ability to assist the General Manager in leading the team in the development and implementation of property-wide strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the Front Desk and Housekeeping departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
Benefits
Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
Founded in 1957
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
Arizona Daily Star
2026-01-18
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
Company data provided by crunchbase