Bizee · 7 hours ago
Principal or Sr Product Manager - Customer Experience
Houston, TX
Full-time
Onsite
Senior Level, Lead/StaffBizee is transforming into an AI-powered operating system for entrepreneurs, seeking product leaders to build customer-facing experiences. The Principal Product Manager for Customer Experience will define strategies for the customer journey, onboarding, and retention programs, while collaborating with engineering to enhance service engagement.
Information TechnologyLegalService Industry
Responsibilities
Launch a unified framework to measure and increase customer value perception, driving service engagement
Re-architect the onboarding and initial service consumption flow to ensure high adoption and measurable reduction in early churn
Implement a robust, proactive "Member Center" experience that empowers entrepreneurs to manage their services, recognize value, and reduces active and passive churn
Partner with Platform Engineering to run weekly A/B tests on onboarding steps, in-app support, and proactive retention triggers
Ensure 100% data integrity between customer actions (engagement, support tickets, usage) and our Customer Health Score reporting systems
Deploy AI-powered personalization throughout the in-app experience to surface relevant service usage tips and proactive support, increasing long-term engagement
Qualification
Required
Customer Experience Expertise: You've built or scaled complex customer success, retention, or subscription lifecycle platforms at scale
Strategic Thinking: You don't just build features; you understand service design, NPS/CSAT drivers, and churn prediction models
Technical Fluency: You can hold your own in a room of architects. You understand APIs, event-driven architecture, and how customer usage and sentiment data flows through a service design stack
Data Obsession: You live in the customer journey. You are expert at using SQL, Mixpanel, or Amplitude to find the 'why' behind churn and low engagement
Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winners
Entrepreneurial Grit: You've likely started something yourself or thrived in high-growth, ambiguous environments
Preferred
You've led a successful initiative to measurably reduce subscriber churn (e.g., by 10% or more)
You have a strong opinion—backed by data—on the future of 'AI-driven customer success' and proactive service delivery
You can demonstrate how you've used AI tools (Claude, ChatGPT, etc.) to accelerate your product discovery and spec-writing process
You've worked in the 'prosumer' or SMB space and understand the unique psychology of the small business owner
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Virtual Wellness Resources
Work From Home
Company
Bizee
Bizee is a national document filing service company strictly specializing in the formation of business entities.
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase