Amen Clinics Atlanta · 3 months ago
Technical Support Specialist Tier III
Costa Mesa, Costa Mesa, CA, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
3+ years expAmen Clinics Atlanta is seeking a Tier 3 IT Support Specialist to serve as the escalation point for complex technical issues. This senior-level position requires expertise in supporting desktops, servers, networks, and business-critical applications, while also assisting with IT projects and mentoring junior team members.
Mental Health Care
Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems
Support and administer the organization’s VoIP/telephony/telehealth systems
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team’s overall capability
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts
Qualification
Required
Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered)
CompTIA Network+ or CCNA strongly preferred
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies
Minimum 3–5 years in IT support, with at least 1–2 years at the Tier 3 or senior support level
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications
Excellent troubleshooting, documentation, and communication skills
Ability to handle multiple priorities and escalate issues appropriately
Preferred
Additional certifications (e.g., Azure, VMware, security-focused) are a plus
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable
Company
Amen Clinics Atlanta
At Amen Clinics Atlanta, we help you achieve a brain-healthy life through our integrated treatment method of comprehensive assessments, brain SPECT imaging, and brain-healthy habits
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase