Customer Service Representative (Law Firm) jobs in United States
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BD&J Injury Lawyers · 21 hours ago

Customer Service Representative (Law Firm)

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

BD&J Injury Lawyers is California’s leading personal injury law firm, currently seeking a compassionate and professional Customer Service Representative to join their team. This role is essential for ensuring that every client feels heard, supported, and informed while serving as the first point of contact for client inquiries.

Law EnforcementLegal

Responsibilities

Serve as the first point of contact for incoming client inquiries using a multi-line phone system
Provide timely, accurate, and empathetic responses to client questions and concerns
Assist with routing messages to legal staff
Ensure all client communications are properly logged in the case management system
Maintain a strong understanding of the firm’s services and procedures to effectively guide clients
Uphold the firm’s commitment to professionalism, confidentiality, and client-first service

Qualification

Customer service experienceBilingual in SpanishMicrosoft Office proficiencyCommunication skillsDetail-orientedEmpathyOrganizational skillsTeam-player mentality

Required

1+ year of experience in a customer service or client relations role (legal, medical, or call center experience is a plus)
Excellent verbal and written communication skills
Bilingual in Spanish is required
Empathetic and patient, with the ability to remain calm under pressure
Detail-oriented, organized, and dependable
Comfortable working with sensitive or confidential information
Proficient in Microsoft Office and case or CRM software
Positive attitude and team-player mentality

Benefits

Guaranteed Competitive pay plan
Proficiency/performance bonus
401K
80 hours of vacation the first year of employment
Paid Holidays
Medical, dental, vision, and life insurance
Supplemental insurance
Opportunity for advancement

Company

BD&J Injury Lawyers

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BD&J represents victims dealing with injuries, death of a family member, or other difficulties caused by the negligence or wrongful acts of another.
dateFounded in 2007
location
Beverly Hills, California, USA
people-size501-1000 employees
web-link
https://www.bdj.com

Funding

Current Stage
Late Stage

Recent News

Morningstar.com
BD&J Adds Dana Alden Fox, Veteran Lewis Brisbois Defense Trial Lawyer, to Plaintiff Practice
2025-11-21
PR Newswire
BD&J to Add Dana Alden Fox, Lewis Brisbois Defense Trial Lawyer, to Plaintiff Practice
2025-11-21
PR Newswire
BD&J Injury Lawyers Bolsters Leadership with Advancement of Eleven Junior Partners
2025-04-28
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