American Coradius International · 2 weeks ago
Account Resolution Specialist
Texas, Buffalo, NY, US
Full-time
Hybrid
Entry Level
$17/hr - $17.50/hr
1+ years expAmerican Coradius International LLC (ACI) is a long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. In this role, the Account Resolution Specialist is responsible for handling inbound/outbound calls to negotiate payment of past due accounts while ensuring compliance with relevant guidelines and laws.
Business Information SystemsFinancial ServicesOutsourcing
Responsibilities
The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account
ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families
We educate, inform, and present them with options
It is imperative that our associates work within federal, state and client guidelines/laws
We provide extensive training to ensure you are knowledgeable and prepared for the role
Your ability to manage our clients’ accounts with respect and professionalism due to the difficulty associated with the account is critical
Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have
Qualification
Required
High School diploma or GED required
Minimum (1) one year of proven experience in customer service, Will consider previous experience from a banking, sales, call center, other customer service-related positions
You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role
Intermediate computer and keyboard skills (ability to use video conferencing technology zoom and Webex)
Must pass client clearance requirements, up to and including, background checks and drug test
Ability to meet client scheduling requirements listed above
Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements
Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes
You must complete the required training, in accordance with client requirements and FDCPA laws/regulations
Benefits
Competitive wage with a monthly bonus potential
Paid training and equipment provided.
A professional and stable employer dedicated to your success.
Growth opportunities, we are always looking for future leaders.
Great schedule - NO weekends, NO late nights (see schedule below)
A Work-Life balance that is the key to happy employees.
Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options.
GENERIOUS paid vacation time, Paid personal/sick time.
401K with employer match.
Paid holidays.
Company
American Coradius International
American Coradius International is a full service financial service agency representing banks and finance companies on a national level.
Founded in 1989Amherst, Massachusetts, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Nagelhout
Director of Information Technology
Company data provided by crunchbase