Parking Management Company · 6 hours ago
Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $20/hrParking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. They are seeking a customer-focused Customer Service Representative to provide weekend support for guests utilizing their parking services, ensuring a smooth and professional guest experience by responding to inquiries and resolving concerns.
HospitalityLogisticsTourism
Responsibilities
Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations
Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures
Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience
Research and resolve parking-related issues, including location details, payment questions, and service concerns
Accurately document all guest interactions, actions taken, and resolutions within internal systems
Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up
Maintain a consistent, hospitality-focused brand voice across all written guest communications
Support weekend operations by working independently and managing multiple inquiries simultaneously
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility
Qualification
Required
High school diploma or general education degree (GED)
Customer service experience preferred
Customer service attitude and a willing, helpful demeanor is mandatory
A valid driver's license and reliable transportation may be required for this role
A motor vehicle record with no more than three moving violations within a three-year period
Candidates must also pass and maintain a clean background check
Strong written communication skills with attention to tone, clarity, and professionalism
Ability to work independently in a remote environment and manage multiple conversations at once
Reliable availability for weekend shifts (Saturday and Sunday)
Comfortable learning and navigating new systems, tools, and processes
Strong problem-solving skills and a customer-first mindset
Preferred
Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus
Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Company
Parking Management Company
Parking Management Company is a hospitality company that offers valet parking, bellman, and transportation services.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Bewley
Chief Financial Officer
Recent News
2024-02-19
Company data provided by crunchbase