HP · 17 hours ago
Field Technical Support Representative
Utah, United States
Full-time
Onsite
Senior Level
$25/hr - $38/hr
6+ years expHP is a leading technology company focused on enhancing customer experiences. The Field Technical Support Representative is responsible for providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support, while also coordinating departmental work and mentoring the team.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts
Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols
Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences
Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed
Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches
Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work
Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification
Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2026-01-22
Company data provided by crunchbase