EMR USA · 12 hours ago
Operations Office Manager
Pensacola, FL
Full-time
Onsite
Entry, Mid Level
1+ years expEMR USA is one of the world’s leading metal recycling companies dedicated to efficient and reliable services. They are seeking a highly organized and customer-focused Operations Office Manager to support daily office and scale operations, ensuring excellent customer service and operational efficiency.
Environmental Services
Responsibilities
Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed
Weigh incoming and outgoing loads using automated scale systems
Process customer tickets and payments; maintain accurate cash and check balances
Enter and retrieve transaction data from internal systems
Process inspection tickets and maintain inventory controls
Communicate with yard personnel regarding incoming and outgoing loads
Provide excellent customer service to dealers, vendors, drivers, and customers
Answer and route phone calls and emails
Maintain transaction files and documentation
Monitor radiation detection systems and maintain required records
Order office supplies and coordinate office maintenance
Assist with budgeting, reporting, and administrative support
Identify operational issues and recommend process improvements
Stay current on scrap commodities, industry trends, and regulations
Perform additional administrative and operational duties as assigned
Qualification
Required
High school diploma or GED required
Strong customer service and interpersonal skills
Excellent attention to detail and organizational abilities
Basic to intermediate computer proficiency
Ability to work independently and as part of a team
Effective verbal and written communication skills
Ability to work under pressure in a fast-paced environment
Must be able to pass a background check, physical, and drug screening
Preferred
1–2 years of customer service or administrative experience preferred
Experience in scale operations, cashiering, or industrial/yard environments is a plus
Benefits
Health insurance
Retirement plans with company match
Wellbeing benefits
Employee assistance program
Company
EMR USA
EMR is a global leader in sustainable materials, with physical operations in the UK, USA, Germany and the Netherlands.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase