Resort Jobs · 4 days ago
Senior Regional Manager - Multifamily Property Management - Chicago
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. The Senior Regional Manager (SRM) is responsible for driving results, leading teams, and executing ARTISAN’s operational goals across a select portfolio of multifamily communities.
Broadcast Media
Responsibilities
Conduct all business in accordance with ARTISAN policies, Fair Housing, ADA, FCRA, and all applicable federal and state laws
Oversee day-to-day operations at assigned properties, with a focus on leasing performance, occupancy, delinquency control, and resident satisfaction
Directly manage a portfolio of communities and ensure all day-to-day operations align with ARTISAN standards
Act as a resource to the Regional Vice President in coordinating regional initiatives, rolling out new systems, and driving consistency across the portfolio
Conduct regular site visits and operational audits to evaluate property performance, identify capital needs, and ensure communities meet ARTISAN’s physical condition standards and operational expectations
Partner with site teams, Regional Managers, and the Roving Teams to improve curb appeal, service levels, staffing, and marketing; support underperforming communities by executing improvement plans and strategic action items
Support the implementation of strategic plans and SOPs in alignment with company goals
Collaborate cross-functionally with Regional Managers, Marketing, HR, Maintenance, Training, Compliance, and other departments to ensure seamless execution of company priorities
Contribute to performance tracking and reporting by gathering data and preparing insights for leadership
Provide on-site support to underperforming assets or teams; act as an extension of the Regional Vice President to implement immediate solutions or offer interim leadership as needed
Assist in the onboarding and early development of new Area and Community Managers, ensuring alignment with ARTISAN’s culture, expectations, and operational standards
Support staffing efforts by participating in interviews, strengthening onboarding processes, and contributing to leadership development across the portfolio
Work closely with newly hired team members and properties requiring focused guidance, offering hands-on support and mentorship during critical transition periods
Assist with onboarding and stabilization of new acquisitions, lease-up properties, and third-party contracts
Participate in all aspects of the acquisition and disposition processes; act as a liaison across departments to ensure smooth transitions that protect residents and uphold ARTISAN’s reputation
Lead or assist with projects assigned by the RVP, including property visits, action plans, or cross-functional initiatives
Participate in lease file reviews, due diligence activities and property onboarding/offboarding preparation
Qualification
Required
Bachelor's degree in business, finance, marketing, or a related field from an accredited institution preferred
Minimum of five years of supervisory experience in residential operations, including at least three years in multi-site property management
Proven ability to improve underperforming assets, build high-performing teams, and drive NOI growth
Strong background in third-party client onboarding and institutional investor reporting
Demonstrated success working with institutional ownership groups and managing a variety of asset types, including lease-ups, value-add, stabilized, and compliance-regulated properties
Proven ability to support portfolio growth through business development, client retention, and operational excellence
Experience with market rate, affordable, and a variety of asset classes in various geographic locations
Demonstrated leadership and team management skills, with a collaborative, people-first approach
Strong written and verbal communication skills; professional and effective in all interactions
Exceptional attention to detail with a proactive, solution-oriented mindset
Ability to prioritize the well-being of others and create a supportive environment for our teams and communities
A commitment to collaboration and creativity with the ability to foster teamwork, diversity, and inclusion
Unwavering commitment to excellence with strong clerical and organizational skills
Strong operator with the ability to lead by example and build trust at all levels
Calm, flexible, and responsive under pressure; comfortable assisting wherever needed
Team-oriented and committed to positive, solution-based collaboration
Clear communicator who values transparency and accountability
Confident but humble; driven by outcomes, not hierarchy
Organized and dependable, with a strong work ethic and ownership mentality
Preferred
Industry certifications such as CPM, CAPS, or CAM are strongly preferred
Proficient in Microsoft Office; experience with RealPage preferred
Benefits
Health Coverage – Including medical, dental, and vision plans to keep you and your family covered.
Flexible spending accounts - Set aside pre-tax dollars for medical or dependent care expenses.
Company paid short-term & long-term disability insurance to protect your income if the unexpected happens.
Employee Assistance Program (EAP) - Confidential support for personal or professional challenges.
Voluntary benefits - Options for additional life insurance, critical illness, and disability coverage.
401(k) Retirement Plan – With a 3% annual company match to help you plan for the future.
Paid Time Off – Including vacation, sick leave, and 11 paid holidays each year.
Birthday PTO - Enjoy a paid day off to celebrate
Company
Resort Jobs
The largest Resort & Hotel career network
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase