Kimpton Hotels & Restaurants · 22 hours ago
Security Manager
Charlotte, NC
Full-time
Onsite
Mid Level
$63K/yr - $64K/yr
3+ years expKimpton Hotels & Restaurants believes in heartfelt connections to improve lives. The Security Manager will oversee the Loss Prevention Department, ensuring the safety of guests and staff while managing operations and training.
HospitalityRestaurants
Responsibilities
Maintain logs, certifications and documents required by law and standard operating procedures
Train staff in established emergency procedures and implement accident and fire prevention procedures
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget
Collaborate with the Director of Safety and Security on ways to continually improve departmental performance
Comply with policies on proper investigative procedures for loss of property assets
Maintain accurate documentation of property patrols
Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Strive to improve service performance
Supervise Security staff to optimally monitor and protect property assets
Communicates critical information to Security & Safety officers based on knowledge gained at pre and post-convention meetings
Encourages and builds mutual trust, respect, and cooperation among team members!
Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills
Provide mentorship and direction to direct reports, including setting performance standards and monitoring performance
Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or guests
Serve as a role model to demonstrate appropriate behaviors
Handles guest problems and complaints effectively
Report all employee accidents and guest liability incidents in a timely manner
Qualification
Required
3+ years of related experience, particularly in the understanding of safety protocols and local law requirements
Strong organizational, task-management, employee relations, leadership, problem resolution and creativity skills
Ambitious with the ability to lead in the workplace!
Ability to manage difficult situations with guests if and when they arise
Flexible schedule, able to work evenings, weekends, and holidays
Preferred
Bachelor's Degree in Hospitality Management, Business Management, or related field preferred
Benefits
Paid time off
Medical/dental/vision insurance
401k
Many other benefits to eligible employees
Company
Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-12-15Acquired
Leadership Team
Roger Doyle
Senior Vice President and Chief Financial Officer
Recent News
2025-11-20
Company data provided by crunchbase