THRIVE Wellness and Recovery, Inc. · 15 hours ago
Incident Coordinator
Watertown, NY
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
2+ years expTHRIVE Wellness and Recovery, Inc. is focused on providing wellness and recovery services, and they are seeking an Incident Coordinator responsible for managing and investigating incidents reported to various state agencies. This role involves conducting investigations, analyzing data, and collaborating with management to improve service delivery and ensure compliance with regulations.
Addiction TreatmentCharityHealth CareHospitality
Responsibilities
Impartially perform investigation activities to determine the most accurate reflection of what likely occurred
Collect and analyze all available data, including, but not limited to incident reports, statements, medical records, and video footage
Schedule and complete interviews with staff and patients
Substantiate or unsubstantiate allegations of wrongdoing, as supported by the evidence
Communicate investigation findings to Directors, Managers and Compliance/Quality Assurance staff and collaborate regarding opportunities for improvement and appropriate corrective actions
Follow up with the programs to ensure corrective actions are completed
Professionally correspond with the Justice Center and OASAS regarding incidents and respond to all requests within deadlines, to include closing out investigations
Become proficient with incident processing within the NIMRS application in order to respond to all requests within deadlines, to include closing out investigations
Accurately document and summarize each investigation. Maintain an understanding of agency and program policies
Attend trainings as needed to enhance understanding of agency, program, and staff expectations
Engage in classroom style Investigation Training and on the job training with seasoned investigators as needed
Track all investigations assigned to and submitted by the agency. Provide status reports at least weekly and monitor for incident trends
Manage data to include preparation of tables, reports, charts and graphs
Participate in Incident Report Committee: create agendas, record minutes; engage in discussions; and follow up on items as needed
Manage timely investigations with other investigators in order to ensure submission of all investigations by the deadline
Understand the agency incident policies in order to identify additional incidents or when to cease an investigation and re-report it
Be available to work in all counties where services are provided at the hours necessary for investigation purposes
Directly identifies omissions of job performance for timely coordination with supervisors
Perform other duties as assigned or that may develop
Qualification
Required
Bachelor's degree in human services or related field
At least 2 years related experience and/or training with Mental Health, Substance Use Disorder, Developmentally Delayed, Geriatric and co-occurring disorder clients
Minimum of 2 years of experience in one or more of the following: Incident management or investigations; compliance, quality assurance, or risk management; Human services, behavioral health, healthcare, or social services; Regulatory reporting or oversight roles within NYS-licensed programs
Must maintain valid driver's license and acceptable driving record
Company
THRIVE Wellness and Recovery, Inc.
THRIVE Wellness and Recovery, an innovative not-for-profit organization established in 2024, is committed to transforming lives through person-centered services that promote wellness and recovery for individuals, families, and the community.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase