Yuhaaviatam of San Manuel Nation · 16 hours ago
Supervisor, Client Relationship Management
Highland, CA
Full-time
Onsite
Entry, Mid Level
2+ years expYuhaaviatam of San Manuel Nation is a prominent employer in the Inland Empire, seeking a CRM Supervisor to drive casino revenue through multi-channel campaigns. The role involves planning CRM strategies, optimizing email metrics, and supervising a team to enhance customer retention and loyalty.
Responsibilities
Plans and delivers CRM strategies across the company encouraging customer retention and customer loyalty. Drives email automation to improve operational efficiencies while generating a positive return on investment and enhancing member loyalty
Tests and optimizes email metrics, including unsubscribes, open rates, click through rate (CTR), landing pages and conversions
Collaborates with other database marketing supervisors in the deployment of offers. Partners with the creative team to produce variable content. Works closely with all departments, such as Player Development, VIP Services, Casino Marketing and Guest Services to ensure the CRM works effectively for all aspects of the company
Monitors customer journeys across systems to help deliver consistent quality guest experience
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles
Qualification
Required
Bachelor's Degree with an emphasis in Marketing or Communications required
Minimum of two (2) years of direct marketing experience required
Intermediate to advanced knowledge of interactive communication platforms including, but not limited to, email, SMS, and mobile applications required
Basic HTML knowledge and familiarity with content management systems
Strong experience managing complex variable data or campaigns required
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license
Select One of the Following: No Driving Responsibilities: Role does not require a driver's license or insurance
Preferred
Minimum of two (2) years of supervisory experience strongly preferred
Knowledge of digital metrics and analytics programs highly preferred
Company
Yuhaaviatam of San Manuel Nation
Yuhaaviatam of San Manuel Nation is a federally recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel D'Arrigo
Chief Financial Officer
Anita M. Veal
Human Resources People Partner
Recent News
2025-04-08
Company data provided by crunchbase