Ent Credit Union · 8 hours ago
Member Solutions Specialist I
11550 Ent Pkwy, Colorado Springs, CO 80921, USA
Full-time
Onsite
Entry Level
$21.24/hr - $23.48/hr
1+ years expEnt Credit Union is merging with Wings Credit Union to enhance member service and expand resources. The Member Solutions Specialist I role focuses on collecting past due consumer loans while adhering to policies and regulations, and involves making collection calls and providing solutions to members.
EducationFinanceFinancial Services
Responsibilities
Collect past due consumer loans to minimize Ent's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws
Make timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members
Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc.)
Interview members by phone, to determine financial hardships, find resolutions, and present payment options
Provide support to co-workers
Remain cognizant of and adhere to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act
Qualification
Required
High School Diploma/G.E.D. or equivalent
1+ years' combined Customer Service, Collections and/or Consultative Financial experience
Professional, diplomatic, and courteous communication skills are of critical importance
Strong attention to detail and accuracy of all transactions is of critical importance
Proficient in basic math (addition, subtraction, multiplication, and division)
Ability to learn and retain relevant collections law and policy in a short amount of time
Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines
Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web-based transactional systems to complete day-to-day member requests
Preferred
Able to use 10-Key by touch
Benefits
Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.
Company
Ent Credit Union
Ent Credit Union is a financial institution to improving members financial quality of life and returning value through better rates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
Chad Graves
Chief Executive Officer
Annie Snead, CUDE
Community Advocacy Partner
Recent News
2025-10-13
GlobalFinTechSeries
2025-10-09
Company data provided by crunchbase