McDonald's · 1 month ago
Sr Manager, Program Management - Employee Relations Case Management
Chicago, IL, US, 60607
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$142K/yr - $177K/yr
8+ years expMcDonald's is one of the most recognized brands in the world, focused on growth and creating a positive impact. They are seeking a Senior Manager for Program Management in Employee Relations Case Management to oversee the development of a new global employee relations operating model and case management platform, ensuring timely project execution and collaboration among various stakeholders.
Restaurants
Responsibilities
Work with Global Employee Strategy Team as well as Global Workplace Investigations Team & Global Business Services Project leads to establish operation model and case platform project strategy, approach, workstreams and overall structure and timeline for the initiative
Ensure the operation model and platform work towards plan, proactively identifying risk and issues and engaging the right parties to mitigate risk and resolve issues
Establish and facilitate program governance and project status forums, ensuring all parties are apprised of actions and decisions
Accountable for helping project team leverage experienced program managers, market resources, and functional subject matter experts assigned to the initiative
Coordinate and engage with key cross-workstream internal partners (e.g., People, Legal, GBS, Operations) to streamline interactions while maintaining line of sight to dependencies required for success
Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes
Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies
Track and monitor project metrics, reporting and project finance management
Facilitation of internal and external meetings
Monitoring of relationships and dependencies between project areas and active improvement submission
Partner with, and coordinate work amongst, project support specialist(s)
Ensure maintaining adherence to relevant security, data, and access policies in alignment with McDonald’s Data and Security Governance Standards
Build communication materials for McDonald’s Leadership that shows the progress of the project and potential barriers
Qualification
Required
8+ years of prior program and project management experience leading large scale, global People and Technology programs
Leadership, Planning and Execution overseeing the initiative and provides direction and leadership to the team ensuring successful delivery and value realization – 50%
Project Change Control and Measure Performance, Project Risk and Issue Management, and adherence to PMO Standards, Processes and Tools – 25%
Stakeholder Management for the organization – 25%
Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Strong ability to develop cooperative relationships to achieve results through win-win relationships
Multi-team project plans development using project management software
Strong, professional communication skills, with ability to engage with senior managers using appropriate level of detail, terminology, and style
PMP Certification or equivalent experience
Strong planning and organizing, ability to see the big picture
Focus on details and logical reasoning
Proactive in identifying opportunities
A strong team player, proven team leadership potential
Ability to quickly adapt to changes
Uses influence to drive decision making and find resolutions
Benefits
Health and welfare benefits
401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
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