Boys & Girls Club of Truckee Meadows · 1 week ago
Financial Aid Enrollment & Outreach Specialist
Boys and Girls Club Truckee Meadows - Reno, NV 89512
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expBoys & Girls Club of Truckee Meadows is dedicated to empowering young people and providing them with opportunities. The Financial Aid Enrollment & Outreach Specialist supports the organization by processing financial aid applications and engaging with families to maximize enrollment in programs.
Child CareNon ProfitService Industry
Responsibilities
Receive, review, and process financial aid applications to ensure completeness, accuracy, and eligibility determination
Apply applicable Child Care Development Fund (CCDF) guidelines while also supporting BGCTM internal scholarship and tuition assistance programs
Communicate directly with families to explain financial aid options, eligibility requirements, and required documentation
Support outreach efforts at partner schools, community events, and other locations as assigned
Build trust-based relationships with families to reduce enrollment and participation barriers
Collaborate with site teams to align outreach efforts with enrollment goals and program capacity
Serve as a liaison between families, site staff, and internal departments regarding financial aid status and enrollment timelines
Provide regular updates to supervisors on application volume, outreach activities, and enrollment trends
Support the development and maintenance of written procedures, checklists, and basic training materials related to financial aid intake and enrollment
Ensure confidentiality and proper handling of sensitive family and student information
Support compliance with applicable funding requirements, including CCDF-related documentation standards
Assist with audit readiness by maintaining accurate, well-documented enrollment and financial aid records
Qualification
Required
High School Diploma or GED required
One year of experience in administrative support, customer service, education, social services, or community-based programs preferred
Strong interpersonal and communication skills; ability to work effectively with families from diverse backgrounds
Close attention to detail with the ability to accurately review and process eligibility documentation
Strong organizational and time-management skills with the ability to manage multiple priorities
Ability to explain financial aid processes in a clear, supportive, and culturally responsive manner to families with varying levels of familiarity with assistance programs
Comfortable working both in an office setting and in program sites or community locations
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data tracking systems
Ability to handle confidential information with discretion and professionalism
Customer-service oriented approach with a solution-focused mindset
Preferred
Bilingual verbal and written communication skills are a key asset for this role, with Spanish strongly preferred
Experience with enrollment systems, financial aid programs, or public assistance programs is a plus but not required
Benefits
100% employer-paid medical, vision, and dental plans.
Complimentary Short Term Disability, Long Term Disability, and Life Insurance coverage.
Annual tuition reimbursement
7% pension plan.
Eligible for PTO.
Company
Boys & Girls Club of Truckee Meadows
Boys & Girls Club is a non-profit youth service agency that provides a developmental program for youth ages 0-5.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Rowe
Chief Operating Officer
Colie Glenn
Chief Development Officer
Company data provided by crunchbase