Customer Success Lead jobs in United States
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PointOne · 18 hours ago

Customer Success Lead

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

PointOne is a Tier 1 venture-backed startup reinventing how law firms operate through AI-powered solutions. They are seeking a Customer Success Lead to build strong relationships with law firm customers, manage onboarding and training, and ensure user satisfaction and retention.

BillingLegalSecurity

Responsibilities

Build strong relationships with users — from paralegals to managing partners
Manage our pilot process to ensure we convert prospective customers into closed contracts
Lead onboarding and training sessions to ensure successful adoption
Be the first line of support when issues arise — and coordinate resolution with engineering
Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities
Document user feedback and partner with product/engineering to influence the roadmap
Own customer metrics such as retention, engagement, and satisfaction
Help turn our customers into champions

Qualification

Customer success experienceB2B account managementCommunication skillsProblem-solving skillsProactive mindsetAICollaboration with engineeringCustomer feedback prioritization

Required

3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS
A passion for building deep, trusted relationships with customers
Excellent communication and problem-solving skills
Experience managing B2B customers with complex workflows or integrations
A proactive mindset — you don't wait for problems to be reported; you anticipate them
Experience working with product and engineering teams to represent the voice of the customer
The ability to distill and prioritize customer feedback into concrete action plans
An interest in AI and the future of professional services

Company

PointOne

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Automated time, bill review, and firm intelligence for law firms
dateFounded in 2023
location
New York, New York, USA
people-size2-10 employees
web-link
https://pointone.com/

Funding

Current Stage
Early Stage
Total Funding
$3.62M
Key Investors
Y Combinator
2024-07-11Seed· $3.5M
2024-04-03Pre Seed· $0.12M

Recent News

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Company data provided by crunchbase