Travelers · 13 hours ago
Operations Claim Analyst
NC - Charlotte
Full-time
Hybrid
Entry Level
$58K/yr - $96K/yr
2+ years expTravelers is one of the best property casualty insurers in the industry, and they are seeking an Operations Claim Analyst. The role involves ensuring accurate financial controls, compliance with financial standards, and serving as a subject matter expert on operational services and workflows.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Performs underlying financial controls, and assisting with validations or audits
Performs and analyzes compliance reviews to validate the effectiveness of financial controls, identifies trends and communicates findings to business partners (finance, product, field leadership)
Interprets and applies product workflow changes to financial reviews that they are completing
Participates in, presents and explains reviews and trending analyses (that they have completed) during various types of audits and reviews with business and potentially external auditors
Assesses the reasonableness of audited data as well as identifying discrepancies
Validates data against regulatory standards
Reviews controls against state regulatory requirements
Often requires researching state regulatory requirements
Compiles accurate records from multiple sources and information management
Requires research to determine which sources to use
Uses management information data to create and analyze periodic ad hoc reports based on business needs
Updates data discrepancies identified in reports and systems
Completes budget analysis to identify trends in allocated and unallocated expenses
Reviews operational workflows, documents findings, and provides recommended solutions for improvement
Serves as subject matter expert to Claim Centers on operational services, processes and logistics/workflows
May lead short-term and long-term projects related to Claim Center operations
Leads operational and workflow projects and collaborates with peers locally and nationally to share knowledge on financial control processes and operational workflows
Serves as a peer coach and mentor to Operations Specialists and provides feedback to management on developmental skill gaps and makes recommendations on training needs
Provides input on hiring of Operations Specialists and Analysts
Assists the Operations management team with the onboarding and orientation of new staff
May help with developing workflow resources and training materials/guides
Serves as a resource on new processes for Operations Specialists
May serve as a member of the Enterprise Response Team or Immediate Response Team programs and may hold applicable state adjuster licenses
Ensures the proper handling of financial transactions (including claim payments, outside vendor invoices, attorney expenses, and medical processing fees)
Processes and documents returned/voided checks and credits, ensuring timeliness and accuracy
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
2 years of business experience, with a customer service focus
Experience performing data analysis
Bachelor's Degree
Two years of business experience, with a customer service focus
Demonstrated ability to partner with others
Experience gathering, interpreting and analyzing data
Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software
ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results
ANALYTICAL THINKING: Ability to analyze, synthesize and compare information to understand issues and explore alternative solutions
CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands
JUDGEMENT/DECISION MAKING: Ability to exercise sound judgment, makes decisions and commit to a position
RELATIONSHIP MANAGEMENT: Ability to build, foster and maintain productive working relationships to meet goals and achieve results
Preferred
Travelers claim handling experience preferred
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase