UPMC · 19 hours ago
Clerk, Dispatcher & Billing
Williamsport, PA
Full-time
Onsite
Entry Level
1+ years expUPMC is seeking a detail-oriented and customer-focused professional to join their team as a Transport Dispatch & Billing Coordinator. In this role, you will coordinate emergency and non-emergency inter-facility patient transports while managing dispatch and billing functions, ensuring timely and accurate transport services.
BiotechnologyHealth CareHospitalMedical
No H1B
Security Clearance Required
Responsibilities
Schedule and coordinate all patient transport requests, including ambulance and custodial coach services
Assign transport units, arrange crew schedules, and coordinate back‑up or ALS coverage when needed
Communicate transport details clearly between requesting departments and transport providers
Maintain accurate dispatch logs and schedules
Complete ambulance billing, resubmissions, and follow‑up as needed
Manage accounts receivable, collections, and coordination with collection agencies
Accept customer payments (cash, credit/debit, or check) and issue receipts
Assist with monthly close, deposits, and reporting
Generate daily and monthly productivity and volume reports
Respond to questions and resolve concerns related to transports or billing
Demonstrate a strong commitment to safety, accuracy, and service excellence
Identify opportunities to improve efficiency, reduce risk, and enhance patient safety
Follow all organizational and departmental policies and procedures
Actively model Service Excellence behaviors by treating all patients, families, and colleagues with care, dignity, and respect
Take ownership of ongoing learning, performance improvement, and personal development
Qualification
Required
High school diploma or equivalent required
Strong communication, organization, and multitasking skills
Ability to work effectively in a fast‑paced, customer‑focused environment
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Preferred
Medical secretary or healthcare administrative training preferred
One year of customer service experience preferred
One year of computer experience, including data entry and use of office systems, preferred
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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