City National Bank of Florida · 21 hours ago
Product Manager Senior
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expCity National Bank of Florida is seeking a Senior Product Manager to lead the development and implementation of their TotalDirectBank strategy. This role involves collaborating with various internal and external stakeholders to optimize client experience, growth, and compliance in a 100% internet-based banking platform.
BankingCommercial LendingConsumer LendingFinanceFinancial Services
Responsibilities
Lead an interdepartmental team to achieve divisional goals, focusing on new client acquisition through optimization of rate/marketing spend, client experience, and application friction points
Interpret and improve the division's Profit and Loss (P&L) over time
Ensure alignment and communication across Finance, Marketing & Client Experience, Digital Channels, IT and Operations, and Enterprise Risk Management
Report weekly on key performance indicators (KPIs) to Partnership & Products Manager, and bi-monthly at Business Unit Reviews (BUR), including application volume (# and $), pull-through (# and $), significant client increases and decreases, CD renewal rates, online and mobile banking penetration, phone calls (#, duration, type, complaints), fraud incidents (potential losses, actual losses), and postmortems on incidents over $20k
Collaborate with strategy, IT, Digital Channels, Marketing, and external partners to enhance the overall client experience, improve onboarding, and increase pull-through rates to over 40%
Enhance post-onboarding online banking experience and expand platform with new products (e.g., ACH, Zelle, RDC) to drive divisional growth and profitability
Manage Risk Assessments and audit requests specific to TDB
Build strong relationships with call center management and staff to ensure they are equipped to handle client inquiries, guide applicants through the application process, manage CD renewals and closures, address client concerns, and maintain proper documentation and responses to complaints
Maintain high client retention by improving client experience and Net Promoter Score (NPS)
Enhance operational efficiency by collaborating with partners to improve policies, procedures, call center, IT, and operations workflows
Recommend and implement product enhancements (e.g., onboarding, mobile banking, online banking, money transfers), including expanding product offerings to include Residential and SBA lending
Mitigate fraud, operational, and regulatory risks by defining risks and developing mitigation plans in compliance with rules and regulations
Qualification
Required
8-10 years prior experience managing online banking platform at a retail or commercial financial institution
Thorough understanding of banking products and services
Successful record of accomplishment in establishing effective cross-functional partnerships and relationships
Strong written and verbal communication/presentation skills. Good interpersonal and excellent communication skills
Excellent numerical skills and some financial modeling ability in excel
Competent in the use of Microsoft Office, especially Word, Excel, and Power Point
Sufficient knowledge of Federal and State banking regulations
Demonstrated executive level relationship building and partnering skills
Working knowledge of regulations and best practices regarding personal, commercial, or business banking
Comfortable with legacy pushback, managing up, communicating to executives your vision
Customer-focused approach to solving problems
Meticulous attention to detail
Experience building new capabilities and challenging the status quo
Bachelor's Degree in Business Administration, Economics, Math, or Statistics
An equivalent combination of education and relevant professional experience may be considered in lieu of a degree
Company
City National Bank of Florida
City National Bank is a financial institution that offers banking products and services to businesses, healthcare, and individuals.
501-1000 employees
H1B Sponsorship
City National Bank of Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (3)
2022 (4)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Jorge Gonzalez
CEO & Vice Chairman of the Board
R
Rafael Barrera Renault
Executive Vice President, Chief Human Resources Officer
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