American Express Global Business Travel · 3 hours ago
Specialized Travel Counselor
New York, United States
Full-time
Onsite
Mid Level
$46K/yr - $86K/yrAmerican Express Global Business Travel is a company where colleagues find inspiration in travel and can make an impact in the industry. They are seeking a Specialized Travel Counselor to deliver exceptional travel service experiences for corporate business customers, providing creative travel solutions and ensuring high-quality customer service.
ConsultingEvent ManagementTravel
Responsibilities
Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs
Support other Ovation work, including other Ovation customers when directed to do so by Ovation leadership
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre
Provide consultative advice, solutions, and recommendations
Pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards
Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators
Proactively review your performance to check on and improve performance
Follow internal compliance and regulatory requirements for all customers and locations supported
Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms
Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed
Express enthusiasm and energy within the organization and always act according to company ethics, values and compliance guidelines
Investigates/action Ovation Specialize Travel Consultants reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI, Going the Extra Mile “GEM”)
Qualification
Required
Detailed understanding of fares and ticketing rules, for car, air, hotel travel
Knowledge and experience of: Air, rail, hotel, car booking
Calculating and Processing exchanges
High proficiency in Sabre GDS
Experience working in a high touch service environment where performance is measured
Experience working in a team
Background in Business Travel
Passion for Excellence in Client Service
Excellent Professional Communication – both written and verbal
Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
Ability to research and resolve customer service and traveler issues independently and /or with supplier
Problem Solving, with a process improvement mindset
Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
Ability to positively influence team and peers
Learning agility and ability to act on constructive feedback
Possess a strong understanding of travel trends and industry best practices
Benefits
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Company
American Express Global Business Travel
American Express Global Business Travel provides travel management services and organizes meetings, events, and business travel services.
Founded in 2014Jersey City, New Jersey, USA
10001+ employees
H1B Sponsorship
American Express Global Business Travel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (27)
2023 (19)
2022 (40)
2021 (22)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2024-07-26Post Ipo Debt· $1.4B
2020-11-27IPO
Leadership Team
Bryant Waters
Vice President Multinational Sales Group
Daniel Chang
Vice President, M&A
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase