NEOGOV · 18 hours ago
Employment Security Program Coordinator 2: Collector/Virtual
Multiple Locations Statewide, WA
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $73K/yr
5+ years expNEOGOV is seeking an Employment Security Program Coordinator 2: Collector within the Employment Security Department Collections unit. The successful candidate will perform journey level debt collection duties to recover benefit program overpayments and delinquent taxes, contributing to the integrity of trust funds managed by the department.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Locate claimants, employers, and/or their assets to recover debt due, using skip tracing
Interview claimants and employers to gather financial information and personal facts
Decide whether the debt is collectable or not and what actions to take
Respond to inquiries from clients, employers, attorneys, Escrow Companies, Bankruptcy Trustees, Superior Court personnel, etc
Research and review accounts for continued collection actions
Investigate and respond to debt collection inquiries
Issue Bankruptcy Stipulation Requests to the Attorney General’s Office to contest the dischargability of debt
Execute legal documents to enforce recovery by garnishing wages, seizing bank accounts, and conducting other collection actions as authorized by law
Work with customers to determine their ability to pay, negotiate payment terms, and establish and maintain partial payment agreements
Qualification
Required
Seven (7) years of professional or technical experience in employment and training or unemployment insurance programs
One year (1) of experience as an Employment Security Program Coordinator 1
One year (1) of experience as a WorkSource Specialist 3 or equivalent
An associate's degree in public or business administration, political science, or closely related field, AND five (5) years of professional or technical experience in employment and training or unemployment insurance programs
A Bachelor's degree in public or business administration, political science, or closely related field, AND three (3) years of professional or technical experience in employment and training or unemployment insurance programs
The required experience includes: Presentation & Public Relations Skills: Ability to communicate program details effectively to diverse audiences
Financial Recovery & Trust Fund Management: Skills in recovering funds and ensuring fiscal integrity
Adaptability & Flexibility: Readiness to handle diverse tasks and emerging responsibilities
Critical Thinking & Analysis: Ability to assess proposals and evaluate program operations; Decision Making: Proficiency in recommending alternative courses of action
Flexibility & Adaptability: Ability to perform diverse tasks at various levels; Knowledge of Lower-Level Functions: Comprehensive expertise to support operations
Versatility: Ability to take on additional tasks effectively; Problem-Solving: Skills to address unexpected challenges
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check
Preferred
Demonstrated understanding and application of debt collection concepts, theories, and practices to include but not limited to: Skip tracing to locate people and assets, negotiating and settling debts due
Investigating ability to pay
Using motivational techniques to obtain payment
Balancing a large workload of assigned accounts
Required equity competencies: The ability to take action to learn and grow
The ability to take action to meet the needs of others
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program
Social Security
Public Service Loan Forgiveness
Paid holidays and one paid personal holiday per calendar year
Sick leave
Vacation leave
21 days paid military leave per year
Five (5) days of paid bereavement leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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