Santa Rosa Medical Center · 8 hours ago
Customer Service Representative - Float - PRN
Milton, FL
Part-time
Onsite
Entry Level
1+ years expSanta Rosa Medical Center is seeking a Customer Service Representative responsible for handling customer inquiries and resolving issues to provide a positive service experience. The role involves interacting with customers across various communication channels and requires strong problem-solving skills and attention to detail.
Hospital & Health Care
No H1B
Responsibilities
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions
Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience
Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction
Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
1-2 years of experience in customer service, call center, or administrative support required
Preferred
Associate Degree or coursework in Business, Communications, or a related field preferred
Certified Customer Experience Professional preferred
Company
Santa Rosa Medical Center
Santa Rosa Medical Center is the premier provider of healthcare services in Santa Rosa County, Florida.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase