RIVIERA DINING GROUP · 12 hours ago
Claudie - Upscale Dining - Lead Host/Hostess
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expRIVIERA DINING GROUP is introducing its first restaurant-concept brand, MILA, known for its exquisite MediterrAsian cuisine and sophisticated nightlife atmosphere. The Lead Host/Hostess will manage daily front desk operations, oversee VIP clientele, and ensure guest satisfaction while maintaining high service standards.
Food and BeverageHospitalityRestaurants
Responsibilities
Greet guests promptly as they enter the restaurant, making a positive first impression
Greet guests warmly with a smile, making eye contact
Always uses all guests’ names. Knows and acknowledges all VIPs by name
Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs
Answers phones, keeps accurate count of reservations, and handles reservation book
Collects and stores menus
Maintains menus to be sure that they are clean and presentable
Ensures that all menus have proper inserts and are current according to the most recent menu changes
Replaces all menus in poor condition after making sure that replacements are fully stocked
Maintains an ample supply of souvenir menus/business cards/matches and other collateral materials
Has complete knowledge of the floor plan, table numbers, and station charts
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition
Positively handle guest’s requests and accept feedback with grace and humility
Monitors which tables are in use, available, and about to turnover
Is immediately aware when tables are reset and ready for guests
Checks for completeness of table settings
Keeps an accurate count of customers providing the kitchen and management with a form indicating how many guests-Have Arrived-Will be arriving-Have yet to order-Have Cancelled-Did not show-Walked-in
Frequently checks back with guests who are waiting in the bar area to be seated
Makes it evident to guests that we have not forgotten them and are in the process of preparing a table for them
Follows “waited” procedures
Assists server by answering any questions guests may have regarding the menu
When a guest is leaving, always thank them and use their name
Maximize seating utilizing Seven Rooms
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
A complete understanding of all menus, menu structure
An understanding of the cocktail program structure and pricing model of the Main Bar as well as L’Atelier by MILA, An understanding of the wines-by-the-glass program and wine program, including corkage fees
Possess knowledge of the beer and N/A program
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Attend employee meetings and communicate suggestions for improvement as needed
Manager and coordinate all menu changes and communicate with the service team
Understand and comply with Company Policies
Promptly report equipment and food quality problems to Management team
Maintain positive co-worker and guest relations at all times
Maintain and strictly abide by State sanitation/Health regulations and company standards
Follow up on daily side work duties
Qualification
Required
A minimum of 3-5 years of experience in high volume elevated dining restaurant in a major metropolitan market
Experienced with online booking platforms such as OpenTable, Resy, Seven Rooms
Must be detail oriented and possess effective communication and written skills
State compliant food handling certificate
Must have computer knowledge (Excel, Windows, etc.)
Ability to multi-task
Must be a team player and possess strong leadership abilities
Self-motivated and performance driven
Professionalism and courtesy
Punctuality and regular and reliable attendance
Effective communication, written and interpersonal skills
Leadership
Time management skills
Compute basic arithmetic
Ability to comprehend and follow recipes
Maintain confidentiality of company information and recipe data
Remain in stationary position for up to 8 hours throughout work shift
Be able to reach, bend, stoop and frequently lift up to 50 pounds
Company
RIVIERA DINING GROUP
Riviera Dining Group manages restaurants and clubs offering Mediterranean cuisine and curated dining experiences.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Galy
Founder
Recent News
The Real Deal
2025-11-24
2025-11-21
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