Intellisense Systems, Inc. · 19 hours ago
IT Systems Technician (Temporary)
Torrance, CA
Full-time
Onsite
Mid Level
$31/hr - $38/hr
3+ years expIntellisense Systems, Inc. is a fast-growing technology innovator based in Southern California that develops advanced products for challenging environments. The IT Systems Technician role involves providing desktop support, maintaining systems, and troubleshooting hardware and software issues for both onsite and remote users.
Business Information SystemsInnovation ManagementInternet
No H1B
U.S. Citizen Only
Responsibilities
Be able to provide white glove IT assistance for equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes, preferably before starting new tickets
Follow-up on tickets in a timely manner, communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed
Troubleshoot general computer hardware and software issues
Troubleshoot Windows 11, Office 365, printer, VoIP phone and general network issues
Troubleshoot general connectivity, wired, wireless, and VPN issues
Set up new user active directory accounts, email, and phone
Set up new laptop and desktop stations as well as perform maintenance on existing equipment
Perform Windows and application updates
Perform server and network maintenance tasks
Maintain IT assets, maintain inventory, and perform regular audits
Train users on our technologies and provide technical expertise
Create new or update existing technical documentation and notes
Follow established documentation, procedures, and policies
Job responsibilities within our organization are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time
Qualification
Required
High school diploma or equivalent required
Must hold an active CompTIA Security+ or MCSA (or equivalent) certification
3-6 years' support experience
3-6 years' Windows 11, Office 365, Active Directory, VoIP experience
Good knowledge of computer hardware. Ability to assemble a computer is a plus
Team player, proactive, organized, reliable, and self-motivated
Always looking to optimize and automate
Demonstrates a strong security-first mindset in daily operations
Available for planned support and emergencies outside normal business hours
US Citizenship is required
Preferred
Microsoft Windows or cybersecurity certificate a plus
Basic knowledge of M365/Entra ID and Active Directory administration
Proficient in administering and supporting SharePoint environments
Good knowledge of networking concepts (VLAN segmentation, DNS, IP address)
Company
Intellisense Systems, Inc.
Intellisense Systems, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Waldo
President/CEO at Intellisense Systems Inc.
Recent News
Google Patent
2025-02-16
Company data provided by crunchbase