Security National Bank · 16 hours ago
IT Support Technician
Sioux City, Iowa, United States
Full-time
Onsite
New Grad, Entry LevelSecurity National Bank is a locally owned bank founded in 1884, committed to integrity and customer service. The IT Support Technician will provide technical support to staff, ensuring effective use of software and hardware, while documenting and resolving technical problems.
BankingFinancial ServicesInsuranceSecurity
Responsibilities
Provide technical support to employees via email, phone, and in person
Install, configure, and maintain computers, laptops, printers, and other devices
Create and manage user network and application accounts
Troubleshoot hardware, software, and network issues promptly and effectively
Develop and maintain helpdesk procedures to improve efficiency and consistency
Provide end-user training and create clear, written user guides
Collaborate with IT team members to maintain network security and system stability
Evaluate, test, and deploy software and hardware upgrades
Participate in an on-call rotation and perform system maintenance as needed outside regular business hours
Qualification
Required
Strong analytical and problem resolution skills
Excellent attention to detail
Strong understanding of IT services processes and procedures
Organizational skills
Independent thinking
Self-motivation
Strong oral and written communication skills
Ability to manage multiple requests simultaneously
Meet deadlines
Show flexibility to change direction when needed
Accuracy and meticulous attention to detail required
Ability to take direction and instruction and follow through independently until project completion
Preferred
4 year college degree or related work experience is preferred
Benefits
Medical
Dental
Short and long term disability
Life insurance
Paid time off
A wellness program
A 401(k) savings plan at hire for future financial protection
Company
Security National Bank
Security National Bank was chartered in 1884 in Sioux City, Iowa, and founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty and human connection.
Founded in 1884
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Mayo
Senior Vice President - Commercial Services / Chief Credit Officer
Company data provided by crunchbase