ROC Title · 2 months ago
Senior Escrow Officer/Branch Manager
Phoenix, AZ
Full-time
Onsite
Senior Level
7+ years expROC Title is seeking a Senior Escrow Officer/Branch Manager who will oversee all escrow files and ensure the smooth operations of the branch. The role involves training and mentoring staff while managing the team to deliver excellent customer service and efficient operations.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Responsible for ensuring all operations are effectively executed in the Branch, along with leading and managing a team of Escrow Officers, Escrow Assistants, and a Director of First Impressions/Office Administrator
Provide mentorship, training, and coaching to the branch's employees: Office Administrators, Escrow Processors, Escrow Assistants, Junior Escrow Officers, and Escrow Officers
All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closing
Answer questions and give direction to the Escrow Officers, Escrow Processors, Escrow Assistants, and Director of First Impressions
Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner
Delegate workload between team members on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
Handle all customers and/or phone calls that exceed the capabilities of the Escrow Officers, Escrow Processors/Escrow Assistants and Junior Escrow Officers
Ensure that the entire unit is delivering excellent customer service
Provide training to the Escrow Officers, Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement
Be aware and resolve any situations that arise within the branch professionally and efficiently
Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed
Productivity: A minimum productivity per employee on the unit of $15,000 per month
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent
7-10+ years of experience as an Escrow Officer is required
Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
Strong working knowledge of Windows/Mac operating system-experience
Must have a minimum book of business of $15,000 a month
Ability to communicate clearly, professional, and courteously in writing and verbally
Strong organization skills with an attention to detail
Strong analytical and problem solving skills
Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
Works well on a team and collaborates with others but also be able to work independently
Ability to effectively manage tasks with minimal supervision
Must be diligent and persistent in follow-up and completion
Able to function in a fast-paced environment with tight and changing deadlines
Preferred
3+ years of prior experience as an Branch Manager in the Escrow field is highly desired
Experience using Qualia is preferred
Previous real estate experience is desired
Company
ROC Title
ROC Title is a title and escrow company that offers real estate services.
11-50 employees
Funding
Current Stage
Early StageRecent News
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