Akkodis · 23 hours ago
Sr. Unified Communications Engineer - Castle Rock, CO
Castle Rock, CO
Full-time
Onsite
Senior Level
$110K/yr - $120K/yr
5+ years expAkkodis is seeking a Sr. Unified Communications Engineer for a Direct Hire position, and this is an on-site role in Castle Rock, CO. The role involves ensuring successful delivery of Unified Communications solutions, optimizing client goals, and managing the implementation and security of communication services.
Information Technology & Services
Hiring Manager
Narendra Pratap Nishad
Responsibilities
Ensure successful delivery to support strategic planning and initiatives
Improve organizational performance and advance progress towards client goals
Work with client users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications
Carry out maintenance/upgrades on all Unified Communications infrastructure and end points
Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems
Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools
Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders
Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services
Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience
Lead the development and delivery of training relevant to area of expertise
Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs
Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
Manage Unified Communications system logging and provide performance metrics
Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems
Manages accurate inventory of telecom related circuits and devices
Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems
Offers advanced knowledge and experience around Unified Communications
Assists with wiring/cabling management program for client used systems and devices. Supports material and labor requirements for expansion, relocation, and special event needs. Also performs special projects and other duties as assigned
Qualification
Required
A bachelor's degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required
At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration
Demonstrated success designing, configuring, and supporting Unified Communications infrastructure
Demonstrated success troubleshooting to isolate and diagnose problems in largescale voice and video implementations
Demonstrated success translating business needs into operational requirements
Demonstrated success managing multiple projects simultaneously
Demonstrated success as mentoring and teaching others on Unified Communications technologies
Solid understanding of modern telecommunications systems and connectivity solutions, including VoIP infrastructure, SIP trunking, broadband and fiber-based services, and contemporary network transport technologies
Ability to read, understand, and interpret complex technical documents, diagrams, and manuals
Ability to communicate with management, users, and technical staff at all levels
Ability to communicate effectively both verbally and in writing
Ability to establish and maintain effective working relationships
Ability to define problems, collect data, establish facts, apply logic, draw valid conclusions, and devise complex technical solutions
Ability to interpret a variety of complex technical instructions or diagrams and deal with abstract ideas
Ability to make time-critical decisions regarding data and voice systems situations
Ability to rate priorities during busy periods with multiple failures
Preferred
Working knowledge of Operating Systems is highly desirable
Benefits
401(k) with match
Medical insurance
Dental Insurance
Vision assistance
Paid Holidays Off
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase