Aruza Pest Control · 3 days ago
Regional Administrator - Pest Control
Charlotte,NC,US
Full-time
Onsite
Entry Level
1+ years expAruza Pest Control is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for team members. The Regional Administrator will plan, coordinate, and oversee routing, scheduling, and monitoring efficiency for technicians, while also ensuring effective communication with customers and providing administrative support to sales representatives.
Consumer GoodsCustomer ServiceService Industry
Responsibilities
Conduct welcome calls for new customers to confirm important details such as service frequency, billing, re-services, and contract length
Answer any remaining questions regarding their service/plan to ensure a seamless onboarding experience
If there are issues beyond the admins knowledge, forward to the assigned specialist or other appropriate staff per escalation protocols
Provide vital administrative support to D2D and OSP sales representatives
Assisting with account setup, scheduling initial appointments, and informing sales representatives of rescheduled/canceled appointments
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments within CRM system
Ensures upcoming routes are full by scheduling from the job pool or other necessary adjustments
Monitor and maintain incomplete service orders on schedule
Works with various members of the operations team on routing and pre-planning the following month’s schedule
Modifying service orders and daily schedules to meet the demands of a dynamic service atmosphere
Perform audits on new accounts to verify contract, payment, and subscription information
These reports may include a follow-up contact made to customers regarding their accounts
Optimizing the day to day schedule to maximize efficiency
Reschedules in the event of a technician absence while communicating with the customers
Communicates with operation staff via the Tech Hotline and appropriate chats
Providing reports to the appropriate managers at the requested frequency
Participating in training sessions, meetings, skill building, and professional development classes including attending Admin meetings to continually develop routing techniques through collaborative team effort and attending the Admin developmental meeting as scheduled
Performs other related duties as assigned
Qualification
Required
Experience achieving desired result(s) in their areas of responsibility
Strategic business leader - Works strategically to devise plans in alignment with organizational goals
Cultivates engagement - Builds loyalty to the company and not to themselves
Proven ability to host/facilitate/participate in effective meetings
Motivate peer team members to produce results with tight timeframes while simultaneously managing evolving schedules
Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout new setups, scheduling, and customer experience
Leads with courage - Provides a culture of accountability
Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve efficiency/service goals
1+ year experience with CRM preferred
High level of written, verbal, and interpersonal skills
Ability to implement and uphold customer experience standards
Ability to prioritize and organize work assignments
Ability to work well in stressful, high-pressure, goal-driven situations
Comprehensive knowledge of a safe work environment
Preferred
1+ year experience with CRM preferred
Company
Aruza Pest Control
Aruza provides both residential and industrial pest control solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-07Acquired
Leadership Team
Andrew Beck
Chief Executive Officer
Joshua Langdon
Chief Operating Officer
Company data provided by crunchbase