Wipro · 2 hours ago
PSU CSR
Jefferson City, MO
Full-time
Onsite
Entry Level
$16/hr - $18/hr
2+ years expWipro Limited is a leading technology services and consulting company focused on digital transformation. The Participant Service Specialist role involves delivering exceptional service to MO HealthNet participants, managing inquiries, and collaborating with teams to enhance participant satisfaction.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Respond promptly and professionally to participant inquiries through various communication channels
Document and track all interactions accurately using internal systems to ensure continuity of service
Collaborate with healthcare providers, internal departments, and external agencies to facilitate resolutions-to-complex issues
Maintain knowledge of MO HealthNet policies, updates, and regulations to provide informed service and escalate issues appropriately
Participate in ongoing training sessions and knowledge-sharing initiatives to stay current with industry best practices
Qualification
Required
Minimum of two years of telephone customer service expertise
At least two years of experience in fields related to healthcare, public health, managed care, or human services
Ability to navigate a fast-paced, high-volume environment
Effective problem-solving skills
Strong interpersonal skills
Adaptability and attention to detail
Ability to thrive within a team-oriented setting
Demonstrate a deep commitment to participant needs
Exhibit dedication to meeting and exceeding service delivery goals
Consistently apply attention to detail and rigor in performing duties accurately
Engage constructively with peers and interdisciplinary teams
Embrace opportunities for continuous personal and professional development
Employ analytical thinking to address participant concerns efficiently
Communicate clearly and respectfully across diverse audiences
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
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Company data provided by crunchbase