UTMB Faculty Group Practice · 11 hours ago
Applications Systems Analyst (ITxm Systems) - ITS-Enterprise Performance
United States
Full-time
Remote
Mid Level
3+ years expUTMB Faculty Group Practice is part of UTMB Health, and they are seeking an Applications Systems Analyst to provide analysis and documentation of business and management problems for systems and programming requirements. The role involves supporting existing enterprise-level Ivanti systems and ensuring seamless system operations while working closely with customers to enhance their understanding of the systems.
Hospital & Health Care
Responsibilities
Learn and provide support for existing enterprise-level Ivanti systems and their integrations with transactional systems
Work closely with the team to ensure seamless system operations and support
Application Analysts work closely with customers at all levels to enhance their understanding of the systems we support
Minimum of 3–5 years of experience with ITSM tools such as Ivanti or ServiceNow
Strong understanding and hands-on experience in asset and configuration tracking using a Configuration Management Database (CMDB)
In-depth knowledge of Configuration Items (CIs), including hardware, software, network devices, applications, services, and their interdependencies
Working knowledge of REST APIs is required
Experience in troubleshooting issues related to systems we support and able to manage change
Good understanding of enterprise-level ticketing systems
Experience in developing webforms using the given tools
Experience with any programming language to automate Jobs around processes
Experience with Active Directory, MS SQL server, and Windows applications
Ability to learn new technologies quickly, share knowledge with team members, and help team members embrace the technology change required
Ability to prioritize and follow through on assigned tasks with minimal oversight
Demonstrate strong documentation skills, including Visio and infrastructure diagrams required
Perform SQL queries and use database tools to examine table structures, indexes, and other database objects with minimal guidance
Supporting the assigned technical areas & business partners
Develop functional requirements and technical specifications for coding systems or programs, including the data sources to be utilized
Ability to participate in business requirements gathering sessions and technical reviews
Must be a team player with the ability to work with the team and be accountable for results, which may include the need for overtime work during peak activity periods
Demonstrated initiative, willingness to learn new systems as needed and teach, ability to collaborate, and a propensity to care
Provide exceptional customer service for end-users
Self-motivated with the ability to manage projects to completion with oversight
Qualification
Required
Bachelor's degree equivalent and one year related experience
Minimum of 3–5 years of experience with ITSM tools such as Ivanti or ServiceNow
Strong understanding and hands-on experience in asset and configuration tracking using a Configuration Management Database (CMDB)
In-depth knowledge of Configuration Items (CIs), including hardware, software, network devices, applications, services, and their interdependencies
Working knowledge of REST APIs is required
Experience in troubleshooting issues related to systems we support and able to manage change
Good understanding of enterprise-level ticketing systems
Experience in developing webforms using the given tools
Experience with any programming language to automate Jobs around processes
Experience with Active Directory, MS SQL server, and Windows applications
Ability to learn new technologies quickly, share knowledge with team members, and help team members embrace the technology change required
Ability to prioritize and follow through on assigned tasks with minimal oversight
Demonstrate strong documentation skills, including Visio and infrastructure diagrams required
Perform SQL queries and use database tools to examine table structures, indexes, and other database objects with minimal guidance
Supporting the assigned technical areas & business partners
Develop functional requirements and technical specifications for coding systems or programs, including the data sources to be utilized
Ability to participate in business requirements gathering sessions and technical reviews
Must be a team player with the ability to work with the team and be accountable for results, which may include the need for overtime work during peak activity periods
Demonstrated initiative, willingness to learn new systems as needed and teach, ability to collaborate, and a propensity to care
Provide exceptional customer service for end-users
Self-motivated with the ability to manage projects to completion with oversight
Preferred
Bachelor's degree in Computer Science or equivalent
Ivanti, CMDB, SQL, PL-SQL, Java, Python, REST-API
3-5 years of experience working with ITxm systems is preferred
Experience working in a healthcare or academic institution
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase