Members 1st Federal Credit Union · 11 hours ago
Risk and Compliance Officer - Member Experience
Enola, PA
Full-time
Onsite
Senior Level
5+ years expMembers 1st Federal Credit Union is a community-focused financial institution seeking a Risk and Compliance Officer - Member Experience. This role involves ensuring compliance with regulatory requirements and risk management practices while providing a seamless service experience for members, including oversight of loan servicing and adherence to banking regulations.
BankingFinancial ServicesInternet of Things
Responsibilities
Ensure that inherent risks in business processes, products, and activities are identified, assessed, mitigated, and monitored
Partner closely with business leaders to ensure risks are understood, controls are designed and operating effectively, and that activities support safe and sound banking practices in compliance with applicable laws, regulations, and internal policies
Execute risk and control self-assessments, oversee issue identification and remediation, monitor risk metrics, and escalate emerging issues
Serve as the primary risk and compliance liaison between the business and Second Line Risk and Compliance functions
Partner with Second Line Risk and Internal Audit during reviews, exams, and issue resolution
Promote a strong risk and compliance culture by embedding risk awareness into day-to-day business activities and training for business units
Ensure that all member facing operations comply with regulatory requirements while supporting a seamless and trustworthy service experience
Oversee risk and compliance across Collections—including adherence to UDAP/UDAAP standards and proper repossession practices—while also partnering on member service escalations
Provide oversight for loan servicing, ACH payments, and Regulation E disputes involving ACH and ATM transactions, ensuring investigations and resolutions meet regulatory timelines and documentation standards
Support the contact center by reviewing outreach practices for compliance with TCPA requirements
Maintain a thorough understanding of deposit account regulations, including federal and state banking laws, Reg E, Reg CC, BSA/AML requirements, and internal policies governing account maintenance, funds availability, and transaction processing
Monitor risk trends, interpret regulatory changes, support audits and examinations, and provide training to frontline teams to ensure the credit union delivers a compliant, member centric experience
Qualification
Required
5-8 years of related experience
General and business knowledge equivalent to a bachelor's degree
Knowledge of credit union regulations and standards (e.g., BSA/AML, OFAC, UDAAP, privacy, lending compliance)
Strong analytical, problem-solving, and organizational skills
Excellent written and verbal communication abilities
Ability to develop policies, conduct audits, and perform risk assessments
Proficiency with compliance management systems and Microsoft Office
Knowledge on applicable laws and regulations
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Preferred
Certification in Compliance (CRCM and/or NCCO)
Certified Anti-Money Laundering Specialist (ACAMS)
Bank Secrecy Act Compliance Specialist (BCACS)
Benefits
Fantastic healthcare
Paid benefits
Opportunities for professional advancement
Work-life balance
Company
Members 1st Federal Credit Union
Members 1st Federal Credit Union renders financial tools and services that help people to meet financial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Adams
Chief Relationship Officer
Christine Pavlakovich
Chief People Officer
Recent News
2025-03-26
2023-06-06
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