Future Aviation · 15 hours ago
Customer Service Specialist
Fort Myers, FL
Full-time
Onsite
Entry Level
1+ years expFuture Aviation, Inc. is the largest independent regional airline component MRO facility in the industry. The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication and support.
Airlines/Aviation
Responsibilities
Respond to customer requests via email or telephone
Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met
Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors
Scan, Save and email Quotes and receive customer approvals
Process customer approvals
Process received and shipped units in customer's portals
Process Sales Orders and Exchanges, when applicable
Complete internal audit process before customer units ship
Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information
Input shipping information into an Excel Work Order Log
Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received
Respond to RFQ requests via customers and Sales Directors
Open Work Orders for incoming units
Works closely with Quality to resolve customer cases
Download and save shop photos of customer's units
Attend, create, update and prepare reports for weekly Production Meetings, when applicable
Provide weekly status reports to specific customers and other departments
Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors
Qualification
Required
High school diploma or equivalent
1 - 3 years experience in Customer Service
Proficient in the use of Microsoft Office Applications, i.e. MS Word, Excel and Outlook
Strong Verbal and Written Communication skills to include the use of applicable terminology used in the industry and proper grammar
Strong Organizational Skills
Ability to work independently on assigned tasks as well as to accept direction on given assignment
Ability to source information
Ability to prioritize changing assignments
Strong work ethic (willingness to work hard and long hours, when needed)
Excellent interpersonal skills
Detail Oriented
Preferred
Experience in COSMOS or similar operating systems
Company
Future Aviation
Future Aviation Limited exists to provide quality aviation consultancy and crew training services with passion and dedication.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase