Oklahoma Indigent Defense System · 13 hours ago
Business Support Specialist I
OKC Metro Area
Full-time
Onsite
Entry Level
$36K/yr - $36K/yr
2+ years expThe Oklahoma Indigent Defense System is dedicated to providing a best-in-class customer experience in navigating government services. The Business Support Specialist I will be responsible for document production and management, assisting customers with inquiries, and processing various claims and applications.
Law Practice
Responsibilities
Maintains a variety of records, such as perpetual inventories of supplies and materials and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports
Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements
Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs multiple tasks, such as posting and recording data
Adheres to local, state, and federal laws and policies
Produces documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentations
Receives, retrieves, and enters information using assigned computer or other data processing equipment; receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies
Maintains an inventory of equipment and supplies used in office or shop operations; receives or delivers mail, materials, and equipment
Reviews and processes claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs
Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required
Reviews and optimizes records management processes and develops implantation processes
Level II – coordinates work activities; trains staff; manages and creates scheduled reports
Other duties as assigned
Processes various intake forms of placards (i.e. mail, portal, and SOK store) within the federally required timeframe
Types and scans placard data into various programs daily
Processes various intake forms of citations (i.e. mail, portal, and paper) within the federal federally required timeframe
Processes various intake forms of suspensions (i.e. mail, portal, and paper) within the federally required timeframe
Types and scans convictions/suspensions data into various programs daily. Processes and enters all received citations and suspensions into programs daily
Utilizes multi-faceted computer systems to enter, review, and audit data to ensure accuracy and completion in a timely manner
Receives communications from internal and external sources and forwards to appropriate SOK divisions or state agencies
Enters, searches, and processes, data from generated collisions reports into programs with the use of computer skills and equipment. Calculates customer payments, deposits, and cashier reports
Opens, sorts, and processes all received mail, including, but not limited to, collision reports and MVR requests. Assists the needs of customers through various forms of communication, including in-person, email, and phone
Manages various spreadsheets in Excel to track monies, MVR requests, and other customer requests
Utilizes TEAMS and Outlook to work cross functionally with other SOK teams or divisions to process customer requests
Processes various intake forms of MedCerts (i.e. mail and portal) within the federally required timeframe
Ability to multitask within various programs to process MedCerts and computer skills to process MedCerts in multiple programs
Use of various state programs such as TEAMS and Outlook to work cross functionally with other SOK teams to process customer requests
Ability to sit, reach, and stand to perform job duties
Qualification
Required
Knowledge and understanding of office methods and procedures
Knowledge and understanding of grammar, punctuation, spelling, and mathematics
Knowledge and understanding of preparing and interpreting charts and graphs
Basic bookkeeping procedures and inventory techniques
Standard business communication etiquette, including in-person, online, and via phone
Current office technologies
Proficient in Microsoft Office and phone procedures
Use of computer equipment, such as state issued computer, fax, copy machine, and scanner
Knowledge and understanding of records retention
Skills in operating computers, fax machines, copiers/printers, etc
Strong skills in organization and time management
Skills in records management principles to help with solutions, data classification and processing, and processing lifecycle
Customer service skills to assist any customer needs or requests through various forms of communication to include in person, email, and phone
Ability to maintain effective working relationships with others
Ability to maintain and promote a positive attitude and work environment
Ability to follow oral and written instructions
Ability to establish and maintain a digital filing system
Ability to prepare documents, reports, and files for dissemination to external sources
Ability to quickly learn new systems of organization and technology
Ability to apply logic and reasoning to identify issues or approach problems
Ability to evaluate alternative solutions and recommend possible conclusions using critical thinking skills
Ability to calculate simple math when processing customer payments, deposits, and cashier reports
Preferred
An Associate's Degree in any field
Two (2) years of experience in clerical office or a closely related field
Equivalent combination of education and experience
An Associate's Degree in any field, PLUS one (1) year of experience in clerical office or closely related field
Three (3) years of experience in clerical office or a closely related field
Can type more than 60wpm with an accuracy of more than 90%
Demonstrate an advanced level at 10-key
Benefits
A benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
11 paid holidays
15 days of paid annual leave, which increases with every 5 years of service
15 days of paid sick leave
Longevity payments based on their years of service with the State of Oklahoma.
Company
Oklahoma Indigent Defense System
Oklahoma Indigent Defense System is a State of Oklahoma agency located in Norman, Oklahoma
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase