Thrive Pet Healthcare · 15 hours ago
Veterinary Client Service Representative
Los Angeles, CA
Full-time
Onsite
Entry Level
$18/hr - $22/hr
2+ years expThrive Pet Healthcare is one of the largest multispecialty referral hospitals in Southern California, seeking individuals to join their Client Care Team. The role involves being the first point of contact for pet parents, handling calls and inquiries, and ensuring a compassionate experience for clients during their visit to the hospital.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Answer incoming calls, triaging urgent messages, directing calls to appropriate department
Effectively communicate/resolve client questions via phone and email
Maintain an empathetic and compassionate demeanor when working with our pet parents
Assist referring hospitals with questions in timely and efficient manner
Maintain medical records
Triage incoming requests
Guide clients through check-in, discharge, check out
Handle financial transactions
Facilitate medication requests
Effectively communicate/resolve client questions via phone and email
Work closely with our medical teams to ensure a positive outcome at each visit
Qualification
Required
Have a desire to help people through what is often a stressful event in their lives
Minimum two-years of experience in a customer service role (prior veterinary experience preferred)
Must be able to read, write and speak English fluently in a clear and audible voice
Preferred
Prior veterinary experience
Benefits
Shift differentials
100% paid parental leave (and purr-rental leave)
Paid bereavement
Financial planning assistance
Educational opportunities
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
5001-10000 employees
H1B Sponsorship
Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase