Thrifty White Pharmacy · 3 hours ago
Guest Experience Manager at Luxury Day Spa - Leesburg, VA
Leesburg, VA 20175
Full-time
Onsite
Mid Level
$18/hr - $19/hrThrifty White Pharmacy is associated with The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013. The Guest Experience Manager is responsible for overseeing the entire guest experience, ensuring high standards of service and satisfaction, and managing front desk operations.
Health CareMedicalPharmaceutical
Responsibilities
All front desk operation and management including check in/outs of guests and working desk shifts when needed
Performs walk through of the entire spa daily to ensure cleanliness, organization, and consistency
Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction
Assist and oversee the opening and closing the spa
Responsible for Front Desk staff scheduling
Ensure the Front Desk reviews the Service Providers schedules for potential challenges and assists Service Providers with service preparations and clean-up when necessary
Update Front Desk schedules daily to ensure proper staffing based on business demands. Will always be thinking ahead to eliminate scheduling conflicts
Educates Front Desk and Guests on spa services and retail products
Coaches and evaluates Front Desk spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa
Ensures Front Desk takes inventory of retail products to ensure spa is stocked with all supplies needed to run on a daily basis
Reconciles Retail inventory
Is responsible for all hiring and training of front desk associates
Sets goals and holds accountable all front desk associates
Responsible for the review of all front desk associates with input from the Owners
Is always recruiting talent for front of house positions and recommends top candidates for hire to the Owners
Checks in daily with all front desk associates and sets consistent department meetings
Maintains online guest satisfaction surveys and responds in a timely manner
Completes daily DPR and reports to owners
Completes weekly GRR and reports on trends to owners
Responsible for reporting on status of happiness scores, reporting on guest trends and monitoring Millennium for all potential revenue opportunities
Assists the Owners on special projects
Assists with coordination and management of spa events to ensure the guests have an outstanding experience
Is available days, nights, weekends and holidays
Works directly with the Owners to uphold all spa standards, Front Desk protocols, protect the Woodhouse brand and meet business objective
Qualification
Required
Responsible for the entire guest experience from booking of the appointment through completion of service, and with follow up on guest feedback
Conforming to The Woodhouse standards set forth in the Team member Handbook and Operations Manual
All front desk operation and management including check in/outs of guests and working desk shifts when needed
Performs walk through of the entire spa daily to ensure cleanliness, organization, and consistency
Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction
Assist and oversee the opening and closing the spa
Responsible for Front Desk staff scheduling
Ensure the Front Desk reviews the Service Providers schedules for potential challenges and assists Service Providers with service preparations and clean-up when necessary
Update Front Desk schedules daily to ensure proper staffing based on business demands
Educates Front Desk and Guests on spa services and retail products
Coaches and evaluates Front Desk spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa
Ensures Front Desk takes inventory of retail products to ensure spa is stocked with all supplies needed to run on a daily basis
Reconciles Retail inventory
Responsible for all hiring and training of front desk associates
Sets goals and holds accountable all front desk associates
Responsible for the review of all front desk associates with input from the Owners
Is always recruiting talent for front of house positions and recommends top candidates for hire to the Owners
Checks in daily with all front desk associates and sets consistent department meetings
Maintains online guest satisfaction surveys and responds in a timely manner
Completes daily DPR and reports to owners
Completes weekly GRR and reports on trends to owners
Responsible for reporting on status of happiness scores, reporting on guest trends and monitoring Millennium for all potential revenue opportunities
Assists the Owners on special projects
Assists with coordination and management of spa events to ensure the guests have an outstanding experience
Is available days, nights, weekends and holidays
Works directly with the Owners to uphold all spa standards, Front Desk protocols, protect the Woodhouse brand and meet business objective
Benefits
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Company
Thrifty White Pharmacy
Thrifty White Pharmacy is a pharmaceuticals company specializing in medication synchronization and long term care services.
Founded in 1884
1001-5000 employees
H1B Sponsorship
Thrifty White Pharmacy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Anne Brader
CFO
Justin Heiser, PharmD
Chief Operating Officer
Recent News
2025-02-17
Company data provided by crunchbase