Maximus · 17 hours ago
Operations Workflow Manager
Topeka, KS
Contract
Onsite
Mid, Senior Level
$86K/yr - $112K/yr
7+ years expMaximus is currently hiring for an experienced and results-driven Operations Workflow Manager to support their Kansas Eligibility Operations program. The Operations Workflow Manager is responsible for leading and optimizing daily operations within the team, ensuring performance metrics are met and maintaining compliance with corporate policies and ISO standards.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Oversee the daily operations of a team to ensure performance metrics are met
Provide action plans and timelines for performance improvement as needed
Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures
Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution
Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored
Monitor performance goals and objectives for staff and complete related reports
Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership
Monitor compliance with ISO standards as applicable
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures
Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed
Responsible for identifying and resolving issues, problems, and concerns with employees
Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Provide direction to staff when complaints are escalated to management level
Performs other duties as required by Project leadership
Qualification
Required
Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience
Three (3) or more years of people management experience
Must have Medicaid and CHIP operations experience in support of state clients, preferable within the eligibility space
Must be willing and able to work onsite in Topeka, KS
Benefits
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase