Carroll Electric Cooperative Corporation · 4 hours ago
Customer Service Representative
Berryville,AR,US
Full-time
Onsite
Entry Level
2+ years expCarroll Electric Cooperative Corporation is seeking a Customer Service Representative to provide a wide range of customer service to its members. The role involves representing the Cooperative professionally and assisting members with inquiries, payments, and service applications.
Electrical DistributionEnergyEnergy ManagementFacilities Support Services
Responsibilities
Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs
Processes and distributes incoming mail
Receives and accurately records payments
Prepares and maintains various reports
Receives and directs emergency calls
Accepts applications for membership and electric services
Processes various connect, reconnect, and disconnect service orders
Explains requirements, rules, regulations, and applicable policies
Attends and participates in various meetings and training
Performs other duties as requested or required by the position
Qualification
Required
At least two years of clerical, administrative, and/or customer service experience is preferred. Other experience and attributes may be considered in lieu of this
Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously
Requires ability and willingness to effectively respond to upset members
Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment
Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally
Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information
Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications
Requires accurate and quick keyboarding and 10-key skills
Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records
Requires ability and willingness to work in a constant state of alertness and focus
Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs
Processes and distributes incoming mail
Receives and accurately records payments
Prepares and maintains various reports
Receives and directs emergency calls
Accepts applications for membership and electric services
Processes various connect, reconnect, and disconnect service orders
Explains requirements, rules, regulations, and applicable policies
Attends and participates in various meetings and training
A valid driver's license is required, along with the availability and willingness to travel to work in district offices as needed
Preferred
Written and verbal bi-lingual (Spanish and English) skills are valuable
Company
Carroll Electric Cooperative Corporation
Carroll Electric Cooperative is an energy provider powering Northwest Arkansas and Southwest Missouri with headquarters in Berryville, Ark.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$432M2024-12-11Debt Financing· $432M
Recent News
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