LAZ Parking · 14 hours ago
Airport Customer Service Supervisor
Greer, SC
Full-time
Onsite
Mid Level
$18/hr - $18/hrLAZ Parking is seeking an Airport Customer Service Supervisor to manage employees and shift operations. The role involves overseeing parking operations, ensuring customer satisfaction, and mentoring staff.
CommercialCustomer ServiceEventsParkingResidential
No H1B
Responsibilities
Oversee the parking operations under the supervision of the Operations Management to ensure 24/7 professional parking management
Build our “Never Ever Give Up” culture
Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the employees and customer base
Assist customers in lanes, on the phone
Assist customers with Parking reservation related issues, refunds and receipt request
Be prepared to close lanes of traffic due to issues and effectively communicate to the team the issue while staying attentive to traffic issues until the issue is resolved
Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device and be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude
Submit general reporting of maintenance issues in locations
Provide Management with a list of operating supplies needed and printed daily revenue reports
Take ownership in the location that you are working
Take pride in the appearance and functioning of grounds and equipment and report issues
Work as a team and communicate issues and needs in a timely, consistent, and professional manner
Work with Management on coverage for CSR role
Complete other related duties as assigned
Additional responsibilities of supervisors include such activities as mentoring, coaching, motivating your staff; individually and as a group; understanding and supporting diversity; and establishing an effective team
Job duties may change over time to include additional responsibilities, at which time this document will be modified
Qualification
Required
$18.00/hr Customer Service Representative
Must have a valid drivers license
Full-Time -11am-7pm (Days of week will vary Mon-Sun)
Strong customer service experience
Supervisory or Managerial experience required
Willingness to be flexible, learn and work various facility locations, and shifts
Ability to handle challenging and at times, emotionally charged, situations
Ability to speak, read, write, and comprehend the English language
Dependable, reliable, accountable for all actions and/or non-actions
Be reliable in handling and returning company equipment in the course of your work
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 10 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
To be hired, all candidates must submit to a background check and pre-employment drug screen
Preferred
High school diploma or GED preferred but not required
Cash handling experience is preferred but not required
Parking industry experience is preferred but not required
Benefits
Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
Smoking Cessation Program
401k
Medical, Dental, Vision
Paid time off
Short Term & Long Term Disability
AND MORE
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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