Procare Home Medical · 10 hours ago
Customer Service Representative - Intake
Anchorage, Alaska, United States
Full-time
Onsite
New Grad, Entry LevelProcare Home Medical is seeking a friendly, detail-oriented Customer Service Representative (CSR) to serve as the first point of contact for patients, caregivers, and commercial customers. The role involves handling customer inquiries, processing orders, coordinating services, and ensuring accurate documentation while delivering exceptional customer service in a fast-paced healthcare environment.
Health DiagnosticsMedical DeviceWellness
Responsibilities
Serve as the initial point of contact for customers in person, by phone, and occasionally online
Receive, qualify, and process customer orders accurately and efficiently
Enter and maintain patient demographic, referral, physician, diagnosis, and insurance information
Answer phones professionally and gather complete order details
Assist patients with equipment, supply, and service selection and provide basic instruction
Coordinate deliveries, setups, and equipment pick-ups
Prepare and manage delivery tickets, prescriptions, and required documentation
Maintain organized and compliant patient records
Greet walk-in customers and assist with retail sales and intakes
Collect co-pays, deductibles, or full payments and process transactions accurately
Respond to customer inquiries and assist with resolving service concerns
Qualification
Required
High School diploma or equivalent
Excellent communication and customer service skills
Ability to work efficiently in a detail-oriented, customer-focused role
Ability to sit, stand, and work at a computer and phone for extended periods
Ability to lift up to 25 pounds regularly and up to 55 pounds occasionally
Fine motor skills for typing, filing, and office equipment use
Ability to think quickly, stay organized, and manage multiple priorities
Adherence to HIPAA, patient confidentiality, and company safety policies is required
Preferred
Experience in HME/DME or medical office settings
Knowledge of medical terminology
Prior data entry experience
Typing speed of 40+ WPM and 10-key proficiency
Bilingual (Spanish) a plus
Benefits
Supportive team environment
Meaningful work serving patients in your community
Opportunity for training and growth within healthcare services
Company
Procare Home Medical
Procare Home Medical is a distributor of home medical equipment and supplies.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Sycks
Chief Executive Officer
Mike Tovoli
Chief Operating Officer
Company data provided by crunchbase